Note: The job is a remote job and is open to candidates in USA. Natterbox is looking for a driven and technically curious Technical Account Manager to join their team. This hybrid role involves managing customer accounts, delivering technical services, and consulting on business processes to ensure clients maximize their use of the Natterbox platform.
Skills
- Proven experience in a customer-facing role, with a track record of managing client relationships and delivering technical or professional services to external stakeholders
- Currently living in Australia and holds the full legal right to work in Australia on a permanent, full-time basis (sponsorship is not available for this role)
- Hands-on technical experience in at least one of the following: telecommunications or contact centre implementations; Salesforce administration; or Salesforce development. This is a non-negotiable requirement - candidates without this background will not be progressed
- Experience supporting the management of multiple stakeholders and concurrent projects
- Comfortable navigating ambiguity - able to extract clear signals and action items from unstructured conversations
- Customer-oriented with excellent active listening skills, including the ability to pause, process, and clarify client needs before responding
- High degree of self-awareness and the emotional intelligence to manage competing priorities and maintain composure under pressure
- Strong critical thinking and developed problem-solving abilities
- Excellent organisational and time-management skills
- Exceptional interpersonal and professional communication skills
- Demonstrated ability to thrive in a remote-first work environment, with strong self-regulation and proactive communication habits
Benefits
- This remote-first position offers a flexible schedule
- The opportunity to work at the forefront of cloud communications
- You will be part of a forward-thinking team that values curiosity, emotional intelligence, and AI-driven innovation
- Providing a platform to manage global stakeholders while maintaining a healthy work-life balance
Company Overview
Natterbox is an AI Powered Contact Center Solution for Salesforce. It was founded in 2009, and is headquartered in Croydon, Croydon, GBR, with a workforce of 51-200 employees. Its website is http://natterbox.com/.