Note: The job is a remote job and is open to candidates in USA. Avalara is an AI-first company that specializes in cloud compliance solutions. They are seeking a Tax Analyst to drive resolution of customer inquiries, manage compliance risks, and enhance customer satisfaction through effective communication and collaboration across teams.
Responsibilities
- Ensure accurate, on-time preparation, review, and filing of multi-jurisdictional tax returns across all tax types for monthly, quarterly, semi-annual, and annual filings
- Review and validate jurisdictional returns set up on behalf of our customers
- Own cases end-to-end, including research, analysis, and coordination, ensuring effective and complete resolution
- Effectively manage case volumes and priorities to meet SLAs, minimize aging, and avoid escalations
- Communicate clearly and proactively with customers, internal teams, and jurisdictions, including leading customer calls where required
- Collaborate cross-functionally to drive faster resolution, remove blockers, and improve overall customer experience
- Identify recurring issues and support process improvements or automation to enhance efficiency and scalability
- Proactively troubleshoot complex cases and mitigate risks, ensuring minimal rework and improved resolution quality
- Communicate clearly and precisely with customers in written and verbal form
- Work collaboratively with team to train new team members on compliance processes
- Document, organize, and maintain training materials for use across all teams
Skills
- Bachelor of Science in Accounting, Finance, or related field
- 1–3 years of experience in indirect tax (Sales & Use, Communications, Lodging, or similar)
- 2+ years in case management, tax/compliance operations, or customer-facing roles handling complex queries
- Strong analytical, research, and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work independently yet still function as a team player
- Ability to give and receive both positive and constructive feedback
- Ability to learn and adapt to different software applications and tools
- Knowledge of Microsoft Office such as Word and Excel
- Detail-oriented and proficient at balancing multiple priorities/issues
- Ability to communicate clearly and professionally in written, verbal, and electronic formats
- Understanding of basic math and accounting concepts
Benefits
- Paid time off
- Paid parental leave
- Many Avalara employees are eligible for bonuses
- Private medical insurance (benefits vary by location)
- Life insurance (benefits vary by location)
- Disability insurance (benefits vary by location)
- Total of 8 employee-run resource groups, each with senior leadership and exec sponsorship
Company Overview
Company H1B Sponsorship