Note: The job is a remote job and is open to candidates in USA. SGA is a technology and resource solutions provider seeking a System Operations Specialist for a contract assignment. The role involves supporting a global Strategy, Planning & Culture organization by driving operational excellence and leveraging data to enhance decision-making and organizational effectiveness.
Responsibilities
- Serve as the primary owner and functional expert for an enterprise program management platform, ensuring data quality, effective configuration, reporting, and ongoing process improvements
- Analyze data across hundreds of strategic initiatives to identify trends, risks, opportunities, and actionable recommendations for leadership
- Develop executive-level reports, dashboards, and presentations using primarily Excel and PowerPoint
- Participate in planning, governance, and operational meetings, capturing key information, identifying underlying business issues, and recommending process improvements
- Take ownership of complex, end-to-end assignments with minimal direction while proactively identifying additional opportunities for improvement beyond the original request
- Partner with initiative owners and business stakeholders to improve adoption of program management processes and ensure consistent, high-quality data
- Help refine operating models, planning processes, governance frameworks, and performance measurement methodologies
- Leverage AI productivity tools (such as ChatGPT, Cursor, Copilot, or similar technologies) to improve analysis, reporting, documentation, and overall operational efficiency
- Support continuous improvement efforts focused on creating scalable, repeatable business processes across the organization
Skills
- 5+ years of experience in Strategy & Operations, Business Operations, Program Management Office (PMO), Strategic Planning, Business Analysis, Internal Consulting, Transformation, Operational Excellence, or a similar analytical business function
- Demonstrated ability to think beyond individual tasks, connect related business issues, and develop practical, data-driven recommendations
- Strong consultative problem-solving skills with the ability to thrive in ambiguous environments
- Advanced Excel skills with experience analyzing complex datasets and creating meaningful reports for leadership
- Strong PowerPoint and executive communication skills, including the ability to translate complex information into clear business narratives
- Experience owning or administering business processes, program management tools, portfolio management platforms, or similar operational systems
- Self-directed with exceptional attention to detail, accountability, and ownership
- Experience using AI tools to improve productivity, reporting, research, or business analysis
- Excellent interpersonal skills with the ability to influence stakeholders and drive adoption of new processes
- Experience supporting enterprise strategy, transformation, or portfolio management organizations
- Previous management consulting experience or experience working in a consulting-oriented environment
- Experience with program or portfolio management platforms such as Smartsheet, Planview, Monday.com, Asana, Workfront, Jira, Airtable, or similar enterprise planning tools
- Experience developing business processes, governance models, or operating frameworks
- Local to the Miramar, FL area is a strong plus, although qualified remote candidates located within the Eastern Time Zone will be considered
Company Overview
Company H1B Sponsorship