Note: The job is a remote job and is open to candidates in USA. Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with top global remote talent. They are seeking a technically sharp Support Engineer to join a growing SaaS platform in the nonprofit fundraising space, where the role involves managing customer support and resolving technical issues while progressively taking on more complex development tasks.
Responsibilities
- Own the L1 support queue (9am–1pm): triage, respond to, and resolve customer-facing technical issues independently
- Handle L2 bug resolution: root cause analysis, fixes, and escalation judgment across the application and database layers
- Navigate and debug an existing proprietary codebase you didn't write — quickly and without extensive guidance
- Shift into feature development and deeper technical work in the afternoons as ramp-up progresses
- Communicate ticket status and blockers proactively — without waiting to be asked
- Work within a Microsoft stack: C#, ASP.NET MVC, SQL Server, Azure
Skills
- 3–5 years of software development experience (full-stack or backend-leaning)
- Hands-on experience with the Microsoft stack: C#, ASP.NET MVC, SQL Server
- Demonstrated ability to debug unfamiliar codebases independently
- Front-end basics: HTML, CSS, JavaScript, jQuery, Bootstrap
- Strong written English — clear, direct, proactive communicator
- Comfortable working in a lean startup environment with minimal documentation and real ownership
- Background in support engineering, developer support, or a hybrid dev/support role
- Experience with Azure infrastructure
- Prior work at a startup or on a very small engineering team
- Comfortable with AI-assisted development — the team actively uses Claude for architectural work and expects you to be a co-user, not a skeptic. If you've integrated AI tooling into your daily workflow, say so
Benefits
- Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores
- 13th month pay
- Performance-based bonuses
- Comprehensive HMO policy, including dependents.
- Annual continuing education budget to support professional development
Company Overview