Note: The job is a remote job and is open to candidates in USA. Jarvio is an AI operator for eCommerce brands, facilitating operational tasks across multiple platforms. The Strategic Account Manager will ensure customer satisfaction and retention by managing a portfolio of key accounts and documenting successful use cases.
Responsibilities
- Own a book of Scale+ customers and their net revenue retention
- Work inside Jarvio alongside customers to get their operational work done
- Document every use case and build a library that makes it easy to transfer playbooks across accounts
- Track the happiness of every Scale+ customer and act before a problem becomes churn
- Feed what you learn back to the product and the team
Skills
- Deep Amazon expertise. You know listings, ads, inventory, and catalog work cold
- You are comfortable with AI tools like Jarvio and can train new users
- You communicate clearly with customers and with the internal team
- You're organized and turn messy customer work into a repeatable process
Company Overview