Note: The job is a remote job and is open to candidates in USA. PaceMate® is a pioneering force in cardiac remote monitoring and data management, seeking a Strategic Account Executive to manage high-value partnerships with electrophysiology, cardiology, and heart failure practices. This role focuses on driving account growth, retention, and expansion while ensuring strategic alignment and operational performance with executive-level stakeholders.
Responsibilities
- Serve as the strategic and executive point of contact for accounts in assigned geography
- Build and maintain trusted relationships with executive, clinical, and operational leadership
- Collaborate with Sales, Marketing, Product, Clinical, and Customer Success teams to drive strategic outcomes
- Gain a deep understanding of customer clinical strategy, operational priorities, and business objectives
- Translate operational performance into executive-level insights and ROI
- Lead and present Quarterly and Annual Business Reviews
- Identify, position, and close upsell and expansion opportunities
- Serve as escalation owner when issues impact clinical trust, executive confidence, or commercial outcomes
- Serve as the lead point of contact for all Key Accounts while building and nurturing trusted, long-lasting relationships
- Collaborate with Sales, marketing, product development and customer success teams to ensure business progress
- Gain a deep understanding of the client’s clinical & business strategy, clinical workflows and needs
- Develop tactics that will deliver the most appropriate products or services
- Use of communication skills to present to and influence key stakeholders in the sales process
- Provides clients with product information, demonstrations, analytics, etc
- Create key opinion leaders / reference sites within each current Key Account customer & region
- Responsible for both maintaining and growing business in contracted groups
- Manage expenses within budget
- Re-Sign current customers on longer term agreements and contract renewals
- Active involvement in weekly and quarterly sales planning process
- Own the strategic health, retention, and growth of assigned enterprise accounts
- Maintain multi-year account plans aligned to customer goals and PaceMate strategy
- Lead Quarterly and Annual Business Reviews
- Align PaceMate solutions to executive priorities and enterprise initiatives
- Drive Enterprise-wide standardization
- Drive expansion through additional clinics, service lines, or offerings
- Support pricing changes and contract renewals
- Identify and develop add-on services opportunities
- Lead escalations when operational issues rise to executive or strategic impact
- Partner with internal teams to drive resolution and recovery plans
- Physician relationships
- KOL identification and development
- Reference site / references nurturing
- Serve as Executive Sponsor
- Attend Onboardings & Workflow Design Meetings
- Set the ongoing business development expectations
Skills
- 3-5 years of experience in complex healthcare account management or healthcare enterprise SaaS
- 3-5 Years of team management in healthcare
- Proven experience owning post-sale revenue, renewals, and expansion
- Strong executive presence with the ability to engage physicians, administrators, and senior leaders
- Experience working with hospital systems, IDNs, or large multi-site healthcare organizations
- Excellent communication and interpersonal skills
- Computer literate with Excel, Word, Adobe, PowerPoint
- Sales Management experience
- CRM/Cardiology Account Management Experience Required; EP experience strongly preferred
- BA/BS or Equivalent 4-year Technical Degree
- Must have access to stable, reliable internet access
- You must reside within the geography of the territory
- You will be expected to travel between 50% -70% of the time to fully perform your duties and responsibilities
- You must only work from within the contiguous United States
Benefits
- Health and Prescription coverage
- Dental
- Vision
- Long-Term Disability
- Short-Term Disability
- AD&D
- Flexible Spending Account
- Healthcare Savings Account
- 401k Retirement Savings
- Discount Program
- Employee Assistance Program
- Financial Wellness Program
- Paid Time Off
- Identity Theft Protection
- Legal Insurance
- Hospital Indemnity
- Critical Illness
- Accident Coverage
Company Overview
PaceMate is the market-leading, tech-enabled cardiac device monitoring platform serving integrated delivery networks and academic health systems nationwide. It was founded in 2015, and is headquartered in Bradenton, Florida, USA, with a workforce of 201-500 employees. Its website is https://www.pacemate.com/.