Note: The job is a remote job and is open to candidates in USA. PayNearMe is on a mission to simplify payments through innovative technology. As a Site Reliability Engineer, you will design, build, and maintain systems and infrastructure, ensuring their reliability, scalability, and performance while automating processes to support business needs.
Responsibilities
- Infrastructure Management: Design, implement, and maintain scalable and resilient infrastructure using Terraform for infrastructure as code, ensuring high availability and performance
- Kubernetes and Containers: Deploy, manage, and optimize Kubernetes clusters and containerized applications using Docker. Implement best practices for container orchestration and management
- Systems and Application Monitoring/Observability: Develop and maintain comprehensive monitoring and observability solutions using Datadog. Ensure detailed visibility into system performance and application health
- SLOs and SLA Management: Define, monitor, and maintain Service Level Objectives (SLOs) and Service Level Agreements (SLAs) to ensure reliable and consistent service delivery
- Incident Response and Troubleshooting: Respond to incidents, perform root cause analysis, and implement solutions to prevent recurrence. Participate in post-incident reviews and contribute to blameless postmortems
- Reliability and Production Environment Management: Ensure the reliability and stability of our production environments. Continuously assess and improve system reliability, identifying and addressing potential points of failure
- Automation and Scripting: Develop automation scripts and tools to reduce manual intervention and improve system reliability using Python, Bash, or Go. Implement and improve CI/CD pipelines
- CI/CD Pipeline Management: Enhance and maintain continuous integration and continuous deployment pipelines using GitLab CI. Ensure seamless and reliable deployment processes
- Capacity Planning and Scaling: Assist in capacity planning and ensure that systems are scalable to meet future demands. Implement auto-scaling strategies where applicable
- Security and Compliance: Implement security best practices and ensure compliance with industry standards. Regularly review and update security policies and procedures
- Collaboration and Support: Work closely with development teams to ensure reliability and scalability of new features and services. Provide technical support and guidance on infrastructure-related issues
- Software Engineering for Operations: Develop and maintain internal tools and services that enhance the efficiency and reliability of our operations
- On-Call Rotation: Participate in an on-call rotation to address production issues and collaborate in incident response efforts
Skills
- +3 years of experience in SRE, DevOps, or a related role
- Proficient with cloud platforms such as AWS, GCP, or Azure Experience with EC2, RDS, VPCs, and security groups is essential
- Strong experience with Kubernetes and Docker, including deployment, scaling, and management of containerized applications
- Expert in using Terraform for infrastructure as code. Proficient with configuration management tools such as Ansible, Puppet, or Chef
- Extensive experience with monitoring and observability tools like Datadog, Prometheus, Grafana, ELK stack, or Splunk. Skilled in setting up detailed monitoring and logging systems
- Proven ability to define, monitor, and maintain SLOs and SLAs to ensure reliable service delivery
- Strong skills in scripting languages like Python, Bash, or Go. Experience automating repetitive tasks and processes
- Familiarity with GitLab CI or similar tool for continuous integration and deployment. Experience in setting up and managing pipelines
- Experience supporting production environments running Go or Ruby/Rails applications
- Ability to write and update tools to support infrastructure and application management, demonstrating the principle that 'SRE is what happens when you ask a software engineer to design an operations team'
- Deep understanding of DevOps principles, practices, and tools to drive continuous improvement in the software development lifecycle
- Strong organizational skills, attention to detail, and the ability to work collaboratively in a team environment. Excellent documentation skills to ensure accurate and detailed records
- Excellent analytical and problem-solving skills to diagnose and resolve complex system issues quickly and effectively
Benefits
- Competitive salary and benefits with growth-company options grant
- Fast- paced and professional work culture
- Stock options with standard startup vesting - 1 year cliff; 4 years total
- $50 monthly communication expense stipend to go towards your phone/internet bill
- $250 stipend to enhance your WFH setup
- Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
- Premium medical benefits including vision and dental (100% coverage for employees)
- Company-sponsored life and disability insurance
- Paid parental bonding leave
- Paid sick leave, jury duty, bereavement
- 401k plan
- Flexible Time Off (our team members typically take off ~3-4 weeks per year)
- Volunteer Time Off
- 13 scheduled holidays
Company Overview
PayNearMe provides a web and mobile-based cash payments platform designed to facilitate online purchases and bill payments. It was founded in 2009, and is headquartered in Santa Clara, California, USA, with a workforce of 201-500 employees. Its website is https://home.paynearme.com.