Note: The job is a remote job and is open to candidates in USA. iHerb is on a mission to make health and wellness accessible to all. They are seeking an experienced Lead Product Designer to drive and elevate the end-to-end experience of their global e-commerce platform, ensuring intuitive and efficient interactions for millions of users.
Responsibilities
- Lead end-to-end design across multiple initiatives, from early concept and problem framing through stakeholder alignment and final delivery
- Conduct user research and usability testing to understand shopping behaviors and translate insights into effective, data-informed design solutions
- Create high-quality wireframes, prototypes, and mockups that balance user needs, business goals, and technical constraints
- Champion a cohesive and scalable design language, leveraging and contributing to the design system while ensuring global usability and accessibility standards
- Partner closely with engineers to ensure designs are feasible, well-implemented, and delivered with high fidelity
- Collaborate with product managers, engineers, data scientists, and other designers to influence product direction and design decisions
- Maintain a high bar for design quality and consistency, from concept through implementation
- Provide design guidance and mentorship to junior designers, helping raise overall design quality and craft
- Stay current with UX, UI, and e-commerce best practices, and apply them thoughtfully to improve product experiences at scale
Skills
- 10+ years of professional experience in UX/UI or Product Design, including experience designing e-commerce or shopping-related products
- A strong portfolio demonstrating prior UX and UI work, including shopping or e-commerce experiences, that clearly showcases problem-solving, design thinking, and execution quality
- Proven ability to deliver successful design outcomes that balance user needs, business impact, and product complexity
- Strong interaction and visual design skills, with a high bar for modern UI craft
- Demonstrated experience working with and evolving design systems at scale
- Solid grounding in user-centered design methodologies, research practices, and usability testing
- Strong communication and presentation skills, with the ability to clearly articulate design decisions and trade-offs to cross-functional partners and stakeholders
- Familiarity with front-end development principles and common implementation constraints
- Working knowledge of accessibility standards and best practices
- Bachelor's or Master's degree in Design, HCI, Graphic Arts/Design, Information Science, or a related field, or equivalent professional experience
- Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy
- Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner
- Experience designing for global or multi-market products is a plus
Benefits
- Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan.
- Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies.
- Employees will enjoy paid holidays throughout the calendar year.
- Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
Company Overview
iHerb is on a mission to make health and wellness accessible to all. It was founded in 1996, and is headquartered in Irvine, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.iherb.com.