Note: The job is a remote job and is open to candidates in USA. NetSuite is seeking a senior-level consultant for their Advanced Customer Support team, focused on providing functional and technical ERP sustainment. The role involves identifying customer value gaps, architecting solutions, and collaborating with various teams to enhance customer satisfaction.
Responsibilities
- Participate in the identification and documentation of customer’s NetSuite value gaps using our proprietary SuiteReview methodology
- Participate in driving the approach to remediate gaps, and consensus with the Customer of same
- Work with customers to remediate highest priority gaps
- Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
- Define detailed functional requirements for automations and integrations to NetSuite
- Work with TS team to design and unit test automations and integrations
- Perform quality reviews of deliverables developed by other team members
- Continue to increase product knowledge and pursue relevant certifications
- Collaboration with other ACS teams, including Technical, Product, Sales, Horizontal (NSAW, NSPP, etc)
- Follow essential internal business processes aligned toward delighting our Customers
Skills
- Applicants are required to read, write, and speak the following languages: English
- 6+ years of overall relevant domain experience in one or more of NetSuite's core vertical markets
- Strong NetSuite ERP experience
- 2+ years external consulting role experience with sustained C-suite interactions
- Experience with defining requirements for complex customizations and integrations
- Proven custom development analysis, design, and testing skills
- Strong communication skills
- Knowledge and experience with SuiteProjects, Advanced Revenue, SuiteBilling and other advanced accounting processes
- Ability to evolve Customer business processes based on leading practices
- Passion for driving Customer satisfaction
- Project and/or team leadership experience
- Finance and/or Accounting professional and/or academic background a plus
- NetSuite ERP Consultant or other relevant product certifications a plus
- Ability to use a team of people with a broad range of functional, process, organizational change, and technical skills
- Ability to synthesize information into a coherent story, strategic vision, and implementation roadmap
- Travel Requirement: Modest to moderate, as appropriate
Benefits
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
Company Overview