Note: The job is a remote job and is open to candidates in USA. Amgen is a leading biotech company dedicated to serving patients with serious illnesses. In this role, you will analyze business requirements and translate them into effective information systems solutions, collaborating with cross-functional teams to drive operational efficiency and support system implementation.
Responsibilities
- Lead end-to-end business analysis for complex initiatives, from discovery through delivery
- Partner with stakeholders to define business needs and translate them into clear, actionable requirements
- Manage scope, priorities, dependencies, and timelines across multiple initiatives
- Facilitate workshops, backlog grooming, and Agile ceremonies to drive alignment and execution
- Collaborate with product and engineering teams to ensure solutions meet business objectives
- Analyze business processes and drive improvements through optimization and automation
- Develop and maintain key artifacts including user stories, process flows, and data mappings
- Support testing, including UAT, to ensure solutions meet functional and business requirements
- Identify risks, gaps, and data issues, and drive timely resolution
- Support integrations and ensure seamless data flow across systems
- Drive cross-functional alignment to deliver high-quality solutions on time
- Support go-live and hypercare to ensure stability and successful adoption
- Contribute to AI-driven and agentic solution initiatives by defining business use cases and requirements
Skills
- Doctorate degree
- OR
- Master's degree and 2 years of Computer Science, IT or related field
- OR
- Bachelor's degree and 4 years of Computer Science, IT or related field
- OR
- Associate's degree and 8 years of Computer Science, IT or related field
- OR
- High school diploma / GED and 10 years of Computer Science, IT or related field
- 5+ years of experience in business analysis, requirements gathering, and functional solution design
- 3+ years of experience working with CRM platforms such as Salesforce (SFMC preferred), with ability to translate business needs into system capabilities
- 3+ years of hands-on experience working with Customer Data Platforms (CDP), including Salesforce Data Cloud, with strong understanding of unified customer data models, identity resolution, and segmentation
- 3+ years of experience analyzing data flows, integrations, and end-to-end data mapping across systems
- Strong understanding (3+ years) of Agile, Scrum, and Design Thinking principles
- 3+ years of experience creating documentation including user stories, process flows, data mappings, and acceptance criteria
- 3+ years of experience managing stakeholders and working across business and technical teams
- 2+ years of experience working within the Salesforce ecosystem (e.g., Sales Cloud, Health Cloud, Service Cloud) from a functional or BA perspective
- 1-2 years of experience working with AI or automation platforms such as Agentforce or similar tools, including defining use cases and business requirements
- 1-2 years of experience supporting or defining requirements for agentic or AI-driven workflows and intelligent automation solutions
- 2+ years of experience working with data and integration platforms such as Databricks and MuleSoft, including requirements, data mapping, and validation
- 1-2 years of experience working with cloud platforms (e.g., AWS) from a functional or data flow perspective
- Experience in healthcare, life sciences, or patient support programs preferred
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work effectively with global, cross-functional teams
- High degree of ownership, initiative, and accountability
- Ability to manage multiple priorities in a fast-paced environment
- Collaborative mindset with strong stakeholder engagement skills
- Strong presentation and facilitation skills
Benefits
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies
Company Overview
Amgen is a biotechnology company that develops and manufactures human therapeutics for various illnesses and diseases. It was founded in 1980, and is headquartered in Thousand Oaks, California, USA, with a workforce of 10001+ employees. Its website is http://www.amgen.com.Company H1B Sponsorship
Amgen has a track record of offering H1B sponsorships, with 42 in 2026, 429 in 2025, 485 in 2024, 485 in 2023, 540 in 2022, 460 in 2021, 444 in 2020. Please note that this does not guarantee sponsorship for this specific role.