Note: The job is a remote job and is open to candidates in USA. Nscale is seeking a customer-facing Solution Architect to lead and deepen engagements with its most strategic customers. This role involves acting as a trusted technical advisor, ensuring successful delivery and long-term partnership growth by developing a deep understanding of customer workloads and guiding them through technical challenges.
Responsibilities
- Act as the primary technical point of contact for strategic customers, building trusted, long-term relationships
- Develop a deep understanding of customer architectures, software stacks, and AI/HPC workloads
- Partner with customers to design and optimize solutions on Nscale’s infrastructure
- Lead technical discussions, workshops, and architecture reviews with customer teams
- Translate customer requirements into clear technical plans and influence internal roadmaps where needed
- Own the end-to-end success of customer engagements, ensuring delivery against commitments and timelines
- Drive structured communication and alignment between customers and internal engineering, product, and operations teams
- Proactively identify risks, performance issues, or gaps in customer environments and drive resolution
- Support pre-sales and expansion opportunities by articulating technical value and guiding solution design
- Act as a calm, credible presence during incidents—helping troubleshoot issues and maintain customer confidence
- Bring structure and follow-through to engagements, ensuring accountability across all stakeholders
Skills
- 5–10+ years in a customer-facing technical role such as Solution Architect, Sales Engineer, or Technical Program Manager
- Strong ability to go deep technically (infrastructure, cloud, networking, or AI/HPC workloads) while also operating at a strategic/customer level
- Experience working directly with large enterprise, hyperscale, or high-growth technology customers
- Proven ability to understand and map complex customer environments (compute, networking, storage, software stacks)
- Strong communication skills with the ability to translate between technical and business contexts
- Demonstrated ownership and follow-through in driving complex, multi-team deliverables
- Experience supporting pre-sales, solution design, or customer expansion efforts
- Ability to navigate ambiguity and operate effectively in fast-paced, high-growth environments
- Experience with SLAs, delivery commitments, and customer accountability is a strong plus
Benefits
- Bonus
- Equity
- Commission programs
- Medical
- Dental
- Vision
- Flexible paid time off
- Parental leave
- Retirement plan participation
Company Overview
Nscale builds AI data centers and provides GPU cloud infrastructure that companies use to train, run, and scale large AI models. It was founded in 2024, and is headquartered in London, England, GBR, with a workforce of 201-500 employees. Its website is https://www.nscale.com.