Note: The job is a remote job and is open to candidates in USA. Sungage Financial is revolutionizing the residential solar industry by offering consumer-friendly financing solutions. The Solar Finance Specialist will lead customer inquiries and manage project flows in the financial application and installation process, contributing to a better customer experience.
Responsibilities
- Providing excellent support to our installers and customers by resolving or escalating all customer inquiries (phone and email)
- Being the Expert-On-The-Line for all inquiries about Sungage’s product offerings
- Managing day-to-day flow of projects towards funding
- Educating Installers and Customers about Sungage Financial products and platform
- Checking project documents for accuracy and compliance with product requirements
- Accurately preparing documents for submission to financing partners
Skills
- Possess outstanding Customer Service skills – a passion for helping solve problems
- Have the ability to establish priorities and proactively resolve problems in a fast-paced environment
- Communicate effectively over multiple platforms (phone, email, chat, etc.)
- Are flexible, and utilize problem-solving skills with a dedication to always getting it right
- Possess meticulous attention to detail
- Comfortable on the phone for up to 8 hours
- Have a strong desire to learn about renewable energy finance models and the solar energy market
- Have experience with Microsoft Office Suite and Cloud-based software (Salesforce, Google Docs, etc.)
- Have experience with working on a small, collaborative team
- Are willing to work occasional Saturdays and flexible evenings
Benefits
- Stock options
- 401k with matching
- Substantial paid time off
- Health coverage
- Health savings accounts
- Commuter benefits
Company Overview