Note: The job is a remote job and is open to candidates in USA. Talent Groups is seeking a ServiceNow Support Analyst for a 9-month contract to assist in a high-profile ServiceNow migration initiative. The role focuses on ticket management, data entry, and supporting the transition from legacy platforms to a unified ServiceNow environment.
Responsibilities
- Monitor vendor ticketing systems and transfer updates into ServiceNow
- Perform high-volume, detail-oriented data entry to maintain accurate records
- Ensure data integrity and consistency across multiple platforms
- Track and manage tickets through resolution while maintaining thorough documentation
- Assist with migrating information from Cherwell and Netcracker into ServiceNow
- Transfer ticket history, comments, and supporting documentation
- Support the implementation and adoption of the new ServiceNow environment
- Partner closely with the Service Desk leadership team throughout the migration process
- Provide light hardware and software support as workload permits
- Assist end users with routine service requests
- Maintain organized documentation and follow established support processes
Skills
- Hands-on experience with ServiceNow (required)
- Experience working with web-based ticketing systems
- Strong data entry skills with exceptional attention to detail
- Proficiency with Microsoft Office 365, including Outlook, Teams, and Excel
- Excellent organizational and time management skills
- Ability to work independently in a remote environment
- Availability to work Alaska Time Zone business hours
- Experience with Cherwell ticketing systems
- Experience with Netcracker
- Previous service desk or IT support experience
- Experience supporting system migrations or technology implementations
- Strong written and verbal communication skills
Benefits
- 9-month contract as a W2 employee of Talent Groups.
- Remote, located in Alaska, or on the West Coast (Pacific or Mountain time zone).
- Monday - Friday, 8:00 am - 5:00 pm Alaska Standard Time.
Company Overview
Talent Groups delivers exceptional experiences by solving the toughest IT talent and technology challenges across all industries. It was founded in 2018, and is headquartered in Houston, Texas, USA, with a workforce of 501-1000 employees. Its website is https://talentgroups.com/.