Note: The job is a remote job and is open to candidates in USA. Infosys Public Services is seeking a ServiceNow Platform Administrator to join their team. The role involves administration, configuration, and architectural support of the ServiceNow platform, ensuring effective management of core modules and integrations while providing end-user support and training.
Responsibilities
- Minimum of four (4) years of hands-on experience in ServiceNow platform administration, configuration, and architectural support
- Current ServiceNow Certified System Administrator (CSA) certification is required
- Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB
- Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration
- Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications
- Experience managing platform updates, releases, instance clone activities, patches, and upgrades
- Experience monitoring platform performance, instance health, and maintenance activities
- Experience supporting integrations between ServiceNow and other enterprise systems
- Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews
- Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities
- Experience providing end-user support, training, and operational guidance
- Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance
- Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing
- Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability
- Ability to use AI capabilities in daily work to improve productivity and solution quality
- Strong communication, troubleshooting, organizational, and rapid task switching skills
Skills
- Minimum of four (4) years of hands-on experience in ServiceNow platform administration, configuration, and architectural support
- Current ServiceNow Certified System Administrator (CSA) certification is required
- Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB
- Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration
- Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications
- Experience managing platform updates, releases, instance clone activities, patches, and upgrades
- Experience monitoring platform performance, instance health, and maintenance activities
- Experience supporting integrations between ServiceNow and other enterprise systems
- Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews
- Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities
- Experience providing end-user support, training, and operational guidance
- Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance
- Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing
- Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability
- Ability to use AI capabilities in daily work to improve productivity and solution quality
- Strong communication, troubleshooting, organizational, and rapid task switching skills
- ITIL certification
- Experience in two (2) or more of the following areas: Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM
- SPM modules, including Demand and Project Portfolio Management (PPM)
- Other ServiceNow modules, including ITOM, SecOps, and CSM
- REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub
Benefits
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
Company Overview
Infosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program management, and software services. It was founded in 1981, and is headquartered in Bangalore, Karnataka, IND, with a workforce of 10001+ employees. Its website is http://www.infosys.com.Company H1B Sponsorship
Infosys has a track record of offering H1B sponsorships, with 738 in 2026, 5770 in 2025, 5904 in 2024, 7774 in 2023, 7652 in 2022, 5598 in 2021, 9512 in 2020. Please note that this does not guarantee sponsorship for this specific role.