Note: The job is a remote job and is open to candidates in USA. Initiate Government Solutions (IGS) is a Woman-Owned Small Business and a fully remote IT services provider supporting federal partners nationwide. They are seeking a ServiceNow Engineer to define system scope, develop technical specifications, and execute full lifecycle application development while ensuring solutions align with customer needs.
Responsibilities
- Responsible for the design, configuration, development, and implementation of ServiceNow-based enterprise solutions supporting IT Service Management (ITSM), case management, workflow automation, and digital service delivery
- Ensures delivery of scalable, secure, and compliant solutions aligned with customer’s enterprise architecture, cybersecurity standards, and business objectives
- Provides technical expertise across the full project lifecycle, including platform configuration and customization, integrations, data migration, DevSecOps alignment, IAM integration, testing, deployment, and environment management
- Supports proof-of-concept efforts, evaluates technical alternatives, mitigates implementation risks, and ensures adherence to ServiceNow best practices, governance standards, and change management processes
- Collaborates closely with business and technical stakeholders to ensure solution quality, performance optimization, and long-term platform sustainment
- Responsible for designing detailed technical solutions to achieve project goals and ensures alignment of individual software projects with overall business strategy and technology standards
- Provides recommendations and roadmaps for proposed solutions and performs design, debug, and performance analysis on solutions
- Documents and share best practice knowledge for new solutions and advocates for process improvements and helping develop solutions providing technical leadership to a team throughout the project lifecycle
- Develops proof-of-concept projects to validate proposed solutions, reviews and validates solutions designs from other team members
- Collaborates closely with development teams to oversee solution implementation
- Evaluates project constraints to identify alternatives, mitigate risks, and potentially re-engineer processes
- Acts as a liaison between technical and non-technical stakeholders
- Prepare detailed specifications for application builds
- Assist with user story creation and grooming
- Responsible for coding, testing, debugging, and creating technical documentation
- Technical knowledge and responsibility of all phases of applications systems analysis and programming
- Understands the business or function for which the application is designed
- Instructing, directing, and checking the work of other technical team members
- Adept at developing front-end portals, and back-end console development
- Experience with programming languages and databases including PHP, HTML, CSS, JavaScript, and JSON
- Experience building scoped applications
- Other Duties as Assigned
Skills
- 7+ years overall IT experience with significant ServiceNow implementation and engineering experience
- IT application system experience in technology solution delivery
- Experience with platform customization in relevant delivery platforms
- Experience with custom application development including Custom Service Portal widget creation
- Developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog
- Experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS
- Leading and mentoring Junior ServiceNow team members
- Implementing systems using the Agile/Scrum methodology
- Experienced in Section 508 compliance
- Ability to support customers during EST hours
- Excellent oral and written communication skills
- Excellent analytical and organization skills
- Ability to obtain and maintain an HHS Public Trust
- Must be eligible to work in the United States without sponsorship due to clearance requirement
- Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)
- Experience integrating ServiceNow with an API-led Integration Platform such as MuleSoft or Apigee
- Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience is a plus
- Experience with rebuilding and refactoring legacy applications in ServiceNow is a plus
- Experience conducting ServiceNow instance upgrades
- ServiceNow Developer Certification is strongly preferred
- Active HHS Public Trust
- Prior, successful experience working in a remote environment
Benefits
- Comprehensive medical, dental, and vision care
- Matching 401K and profit sharing
- Paid time off
- Training time for personal development
- Flexible spending accounts
- Employer-paid life insurance
- Employer-paid short and long term disability coverage
- An education assistance program with potential merit increases for obtaining a work-related certification
- Employee recognition, and referral programs
- Spot bonuses
- Other benefits that help provide financial protection for the employee and their family
Company Overview
IGS is a solutions provider, partnering with the Federal Government, to tackle the most challenging issues included interoperability, data analytics, business/clinical applications and operations, program/project management. It was founded in 2007, and is headquartered in West Palm Beach, Florida, USA, with a workforce of 51-200 employees. Its website is https://www.initiatesolutions.com/.