Note: The job is a remote job and is open to candidates in USA. Experis is a company focused on healthcare IT solutions, and they are seeking a Project Manager for their Service Desk. The role involves leading the implementation of Epic systems, optimizing remote service desks, and collaborating with various teams to enhance healthcare operations.
Responsibilities
- Lead and manage Epic Service Desk implementation projects, ensuring timely delivery and alignment with organizational goals
- Design, build, and optimize remote service desks to support end-users during GoLive and post-GoLive phases
- Develop and implement project plans, timelines, schedules and budgets to ensure successful activations
- Establish and enforce best practices for service desk operations, incident management, and troubleshooting
- Lead change management efforts, ensuring smooth transitions and user adoption across the organization
- Coordinate and communicate with stakeholders, including IT teams, clinical staff, and third-party vendors to streamline project activities
- Oversee end-user training, support, and onboarding to enhance adoption of the Epic platform
- Monitor project performance metrics and provide regular updates to leadership on project status, risks, and mitigation strategies
- Conduct post-implementation reviews to identify areas for improvement and optimize future projects
- Update and maintain the project schedule through proactive engagement with project stakeholders
- Coordinate communications, organize meetings, and ensure effective meeting setups
- Develop and present PowerPoint presentations to guide and drive meetings
- Drive project decisions and milestones in collaboration with stakeholders
- Facilitate collaboration between internal business units and client stakeholders, bridging gaps between subject matter experts
Skills
- Education: Bachelor's Degree or equivalent project management experience
- Experience: 5 – 7 years of Epic implementation experience, led over 10+ Epic GoLive Activations
- Proven experience in designing, building, and managing remote service desks with a strong understanding of Epic modules, workflows, and healthcare IT systems
- Experience with Visio, Microsoft Project, Excel, PowerPoint
- Bachelor's degree in healthcare administration, IT, Project Management, or a related field. PMP, CPHIMS, or other relevant certifications are a plus
- Exceptional organizational and communication skills, a proven ability to lead cross-functional and remote teams
- Experience with service desk tools and platforms, adhering to ITIL best practices
- Strong problem-solving and analytical skills, translating complex issues into actionable solutions
- Proven track record in healthcare consulting or working with large healthcare systems
- Proficient in agile project management methodologies
Company Overview
Experis® is a global leader in technology services, helping organizations shorten the distance between innovation and business impact in a digital world. It was founded in 2011, and is headquartered in Milwaukee, Wisconsin, USA, with a workforce of 10001+ employees. Its website is https://www.experis.us.Company H1B Sponsorship
Experis has a track record of offering H1B sponsorships, with 27 in 2026, 171 in 2025, 168 in 2024, 176 in 2023, 96 in 2022, 75 in 2021, 109 in 2020. Please note that this does not guarantee sponsorship for this specific role.