Note: The job is a remote job and is open to candidates in USA. Automattic is a company on a mission to democratize commerce through its WooCommerce platform. They are seeking a Senior Revenue Operations Manager to build and optimize their Revenue Operations function, focusing on system design, data foundations, and strategic partnerships with Sales and Customer Success leadership.
Responsibilities
- Build core dashboards, identify process/data gaps, establish remediation plans
- Create capacity and territory models, map the full tech stack and integrations, define the attribution model
- Achieve predictable forecasting (within ±10%) and establish a scalable enablement foundation
- Own vendor relationships, tools, and integrations (Salesforce, Gong, ChiliPiper, etc.)
- Establish data quality standards, access controls, and governance practices
- Build durable dashboards and ad hoc reporting that clearly answer 'where are we vs. target?'
- Perform ongoing process and data gap analysis, prioritizing practical improvements while keeping long-term scalability in mind
- Evaluate and implement technology or process improvements to support revenue growth
- Operationalize CS function: customer health, churn prediction, renewal workflows, escalation paths, expansion playbooks
- Create rules of engagement between Sales and CS for complex GTM
- Build enablement function infrastructure (topics/process/schedule—not training delivery)
- Build tracking for strategic/payment partner merchants critical to NRR
- Analyze performance trends to guide strategy: win/loss, deal cycle length, seasonality, retention, segmentation bands, and customer bands
- Create capacity planning models based on pipeline velocity and customer growth
- Territory planning, quota setting, and compensation administration
- Support pricing and packaging changes with data and tracking
- Support mid-funnel pipeline reviews and Sales/CS QBRs
- Identify and surface GTM and CS inefficiencies through data analysis
- Build merchant health scoring, expansion potential tracking, and red-to-green workflows
- Design reporting that gives executives visibility, managers clarity, and reps actionable insights—from pipeline health to forecasting accuracy
Skills
- 6–8+ years of experience in Revenue Operations, including at least one 0→1 build or major foundation reset
- Deeply data-driven mindset, with a focus on obtaining necessary data
- Ability to communicate effectively and speak truth to power using data
- Experience using AI in a practical context
- Hands-on technical skills, particularly strong Salesforce experience (flows, integrations)
- Comfortable working with data (e.g. SQL or Python)
- Knowledge of the RevOps tooling landscape and good judgment about what works at scale
- Pragmatic and intentional approach, balancing short-term fixes with long-term system design
- Ability to partner as an equal with revenue leaders and communicate data-backed insights clearly to executive stakeholders
Benefits
- Fully-remote company
- Open vacation policy
- Disability-related accommodations during the application or interview process
- Employee Resource Groups
Company Overview