Note: The job is a remote job and is open to candidates in USA. Semtech's IoT Connected Services team is seeking a Senior Product Manager, User Experience to advance the User Experience (UX) vision across their portfolio globally. This role involves defining UX strategy, leading research initiatives, and optimizing customer engagement to drive measurable business impact.
Responsibilities
- Define and own the end-to-end UX product strategy across all services product lines globally, leveraging user intelligence and the latest AI-powered design tools to deliver intuitive, cohesive experiences at every stage of the customer lifecycle, reducing friction, accelerating time-to-value, and driving revenue growth through proactive, AI-enabled customer engagement embedded throughout the journey
- Drive research initiatives to surface deep understanding of user needs, behaviors, and pain points across diverse market segments, translating findings into actionable product direction that eliminates friction, creates measurable business impact, and informs NPS improvement strategies
- Own the end-to-end NPS strategy, using score trends, detractor patterns, and passive feedback as the primary signal for where to focus usability testing and optimization efforts. Define and drive rigorous testing methodologies in collaboration with UI development teams, continuously closing the loop between customer sentiment and experience improvement to eliminate friction, elevate retention, and optimize AI-assisted and in-product chat interactions
- Lead and develop a high-performing team of UX specialists through clear direction, performance management, and intentional career growth, building team capability and operational efficiency to deliver at scale
- Build and execute a UX roadmap aligned to product strategy, owning the go-forward direction from customer acquisition through solution orchestration — prioritizing initiatives that drive user adoption, reduce drop-off, and create direct pathways to revenue acceleration, including the introduction of AI-powered chat and proactive engagement touchpoints across the customer lifecycle
- Serve as the UX integration point across engineering, marketing, and sales — ensuring design priorities are embedded into product development from inception through delivery, improving cross-team efficiency and compressing cycle times
- Engage directly with customers across industries to identify unmet market needs and friction points, closing the loop on NPS feedback to ensure detractor and passive insights directly shape roadmap decisions — and ensuring AI-driven proactive engagement and accessible chat mechanisms reflect real customer expectations at every lifecycle stage
- Establish and govern UX standards, guidelines, and design systems in partnership with UI development teams — enabling consistent, scalable experiences that reduce rework and accelerate product development, including standardized patterns for AI chat and contextual engagement components
- Continuously assess market trends, emerging UX patterns, and competitor experience strategies to identify whitespace opportunities, sharpen product positioning, and ensure the UX vision stays ahead of evolving customer expectations
- Define, track, and report on the full suite of UX success metrics tied to business outcomes — including adoption, retention, NPS progression, chat engagement, and revenue impact — driving continuous, data-grounded improvement
Skills
- Bachelor's degree in Business, Design, Computer Science, or related field; advanced degree a plus
- 8–12 years of UX-focused product management with demonstrated ownership of UX strategy across multiple product lines
- End-to-end NPS program ownership, with proven ability to connect customer sentiment to usability priorities and roadmap decisions
- Hands-on experience with AI-powered design and engagement tools; clear point of view on leveraging AI and in-product chat to reduce friction
- Strong user research and usability testing expertise, with a track record of converting findings into actionable product direction
- Demonstrated UX improvements tied to measurable outcomes — adoption, retention, conversion, and revenue growth
- Ability to read market trends, UX patterns, and competitor strategies to maintain a forward-looking product vision
- Proven ability to align engineering, marketing, and sales around UX priorities and drive execution without direct authority
- Metrics-grounded approach leveraging NPS, engagement, and retention signals to continuously optimize experience outcomes
- Exceptional ability to articulate UX strategy and decisions to senior leadership and diverse stakeholder groups
- Experience governing design systems and component libraries across platforms, including AI-assisted interaction patterns
- Background in IoT, connectivity, enterprise software, or similarly complex technical domains strongly preferred
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