Note: The job is a remote job and is open to candidates in USA. Hertz is a leading vehicle rental company operating globally. They are seeking a Senior Product Manager for their Payments Product team to optimize payment operations and enhance customer transaction experiences across channels.
Responsibilities
- Define and execute the product vision, strategy, and roadmap for payment operations and chargeback management capabilities
- Identify opportunities to improve transaction success, streamline dispute resolution processes, reduce operational inefficiencies, and enhance customer experiences
- Own product initiatives from concept through delivery, partnering closely with engineering teams to prioritize and execute against the roadmap
- Collaborate with stakeholders across finance, accounting, operations, customer support, legal, compliance, analytics, and engineering to define requirements and deliver business value
- Establish and monitor key performance metrics related to transaction processing, dispute outcomes, operational efficiency, customer satisfaction, and financial performance
- Drive improvements in data instrumentation, reporting, and analytics to enable informed decision-making and operational visibility
- Leverage customer insights, operational data, and market research to identify opportunities and inform product strategy
- Evaluate emerging technologies, industry trends, and third-party solutions to support business objectives
- Build business cases, gain executive alignment, and drive adoption of new products and capabilities across the organization
- Balance customer needs, operational requirements, risk considerations, and business objectives when making product decisions
Skills
- Bachelor's degree in Engineering, Computer Science, Business, Finance, Economics, Applied Mathematics, Data Science, Operations Research, or a related field required
- 4+ years of product management experience leading products through the end-to-end product lifecycle
- Experience owning product strategy, roadmap development, prioritization, and complex trade-off decisions
- Demonstrated success building alignment around product vision and influencing cross-functional stakeholders
- Experience contributing to technical discussions regarding system architecture, integrations, scalability, and platform strategy
- Ability to understand, discuss, and challenge technical concepts and trade-offs with engineering teams
- Experience working in Agile environments and participating in Scrum teams
- Strong analytical skills with the ability to leverage data to understand customer behavior, operational performance, and business outcomes
- Ability to navigate ambiguity, make high-impact decisions with incomplete information, and develop strategies to validate assumptions
- Proven ability to influence cross-functional teams without direct authority and drive execution across multiple stakeholders
- Experience effectively communicating with and influencing senior leaders, including VP and C-level stakeholders
- MBA or Master's degree preferred
- Experience working with payment operations, transaction processing, dispute management, financial systems, risk operations, or related business domains preferred
- Experience with operational workflows, process optimization, reporting, and performance management is a plus
Benefits
- 40% off any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching.
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Company Overview
Hertz is an airport general use car rental company. It was founded in 1918, and is headquartered in Naples, Florida, USA, with a workforce of 10001+ employees. Its website is http://www.hertz.com.Company H1B Sponsorship
Hertz has a track record of offering H1B sponsorships, with 8 in 2026, 62 in 2025, 32 in 2024, 42 in 2023, 31 in 2022, 9 in 2021, 46 in 2020. Please note that this does not guarantee sponsorship for this specific role.