Note: The job is a remote job and is open to candidates in USA. Ada is an AI customer service company dedicated to transforming customer service experiences. They are seeking a Senior Product Designer to enhance the AI Manager experience within Ada’s Dashboard, focusing on workflows that simplify the setup and improvement of AI Agents across various channels.
Responsibilities
- Streamline the path to value — Design workflows that make it easy to set up and tailor the AI Agent, accelerating the time from launch to meaningful impact
- Design how the AI Agent improves over time — Create intuitive ways for customers to identify gaps, test changes, and refine their Agent’s behavior with confidence
- Make complex systems feel approachable — Help AI Managers understand what their Agent is doing, why it’s behaving a certain way, and how to guide it—without needing deep AI expertise
- Balance structure and flexibility — Build experiences that blend no-code configuration with adaptive AI behavior, giving users power and precision without adding friction
- Collaborate directly with customers and internal teams — Run discovery with developers, CX leaders, and end users to gather insights, validate ideas, and iterate quickly
- Lead with insight — Translate ambiguous problems into clear flows, conceptual models, and thoughtful interactions that inform strategy and drive decisions
Skills
- 5+ years of product design experience, including end-to-end work on complex, systems-driven products
- Strong interaction and visual design skills — You're precise, thoughtful, and care deeply about both form and function
- Systems thinker — You design for how things work, not just how they look, and think in terms of patterns, behaviors, and modularity
- Comfortable in ambiguity — You know how to explore the unknown, define problem spaces, and find signals in noise
- Customer-obsessed mindset — You relentlessly advocate for the end user, designing for trust, clarity, and control—especially in moments of uncertainty or failure. You seek out real customer signals and let them guide your decisions
- Collaborative communicator — You work fluidly with cross-functional teams and know how to bring people along through narrative, visuals, and clear rationale
- Outcome-driven — You measure success by the clarity of the experience, the quality of the system, and the impact on the customer
- Experience designing for AI/ML-powered systems or reasoning-based experiences
- A thoughtful perspective on how people and AI can collaborate to solve complex problems
Benefits
- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.
- Flexible Work Schedule: Balance your work and personal life.
- Remote-First, In-Person Friendly: Options to work from home or at our local hub.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
- Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
- Hands-On with LLMs: Enhance your expertise in leveraging large language models.
- A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
Company Overview
With more than 550 AI agents deployed globally, Ada is the trusted leader in agentic customer experience. It was founded in 2016, and is headquartered in Toronto, Ontario, CAN, with a workforce of 201-500 employees. Its website is https://www.ada.cx.