Note: The job is a remote job and is open to candidates in USA. Safe-Guard Products International is the industry leader in automotive protection products and F&I solutions, and they are seeking a Senior Manager to lead their Self-Service Claims Platform. The role involves day-to-day leadership of the platform, executing engineering strategy, and driving continuous improvement while fostering a culture of innovation and accountability.
Responsibilities
- Own the day-to-day leadership of the team that builds and operates the self-service claims platform while fostering a culture of ownership, accountability, and continuous learning
- Lead with humility and curiosity, actively solicit ideas from your team, challenge assumptions, and foster a culture where innovation is everyone’s responsibility
- Drive a cultural shift of taking to ownership. Energize and shape the team to be proactive, and create an environment where engineers think independently and make hard decisions when needed
- Grow and develop your team through regular 1:1s, performance reviews, coaching, clear expectations, and stretch assignments; build career progression that rewards technical excellence and leadership growth, and develop your strongest engineers into future leaders
- Own platform stability, quality, and continuous improvement on Angular/Node.js (frontend) and Java Spring Boot (backend), integrating with shared APIs used by SG Connect and SG VSC (internal claims systems)
- Set the technical direction for the platform within the architecture strategy and standards established by engineering leadership; make sound build/buy/partner and design decisions and clearly communicate trade-offs upward to your leadership and stakeholders
- Help shape and prepare for a future ground-up redesign of the platform, balancing ongoing delivery on the current system with planning and architecture work for what comes next
- Guide architectural decisions and review code credibly across the stack, partnering with Architecture, Security, and shared-API teams to ensure cohesive, integrated platform experiences
- Champion an AI-first mindset to identify where AI/LLM capabilities (chatbots, intelligent claim triage, guided self-service flows) can improve the customer experience today and in the upcoming redesign
- Bring hands-on AI-led development practices into the team’s day-to-day workflow, operationalizing the organization’s approved AI tooling to accelerate development velocity, improve code quality, and reduce operational work
- Apply Safe-Guard’s responsible-AI evaluation frameworks and responsible-use guidelines to your platform, ensuring any AI capability deployed to production meets the company’s quality, compliance, security, and reliability standards
- Partner closely with Operations and business teams to translate real-world claims handling and customer service needs into platform design decisions, with strong communication and negotiation skills
- Work with Compliance and Legal partners to ensure the claims platform meets the regulatory requirements of insurance and automotive product administration
- Communicate technical strategy, progress, risks, and trade-offs clearly to both technical and business stakeholders
- Own business-critical customer experience metrics including claims completion rate and call deflection by treating the platform as a direct driver of customer satisfaction, not just a technical deliverable
- Establish and uphold engineering standards for code quality, automated testing, observability, and incident response on your platform
- Drive predictable delivery: manage release cadences and track engineering health and delivery metrics that give leadership clear visibility into team performance and platform health
- Champion proactive reliability over reactive firefighting through runbooks, post-incident reviews, and continuous improvement of system reliability, performance, and security
- Identify and remove technical and organizational blockers that impede team velocity
Skills
- 8+ years of professional software engineering experience, with at least 3 years in a people management or engineering leadership role
- Demonstrated experience leading and improving an existing customer-facing platform, with the ability to also plan and architect a future greenfield rebuild in parallel
- Experience owning a digital product where platform quality directly affects customer experience and business metrics
- Deep working knowledge of Angular, Node.js, and Java Spring Boot; ability to guide architectural decisions and review code credibly
- Practical experience with progress web application architecture's offline capability, responsive design, and performance optimization across mobile and desktop
- Hands-on experience integrating LLMs/chatbots into a customer-facing product, and demonstrated use of AI-assisted development tooling (such as Claude, Cursor, or similar) in the development workflow itself is a must-have
- Experience designing and integrating with shared/microservice APIs consumed by multiple platforms
- AWS cloud-native development experience, with a working understanding of secure development practices (DevSecOps), code quality standards, CI/CD, and production observability
- Exceptional communication skills able to translate complex technical concepts for executives, business partners, and engineers alike, and to listen as well as they speak
- Proven record of building and developing engineering teams, retaining top talent, and creating a psychologically safe environment that encourages bold ideas
- Experience leading teams in Agile/Scrum environments with a bias toward delivery, learning, and continuous iteration
- Background in insurance, claims, or other regulated customer-facing platforms
- Experience with accessibility standards (ADA/WCAG) in customer-facing product design
- Event-driven architecture experience (Kafka, SNS/SQS, EventBridge)
- Hands-on experience with observability tooling (Datadog, Splunk, or similar)
Benefits
- Medical, Dental, and Vision Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) Plan with Company Match
- Company-Paid Short-Term and Long-Term Disability
- Company-Paid Life Insurance
- Paid Holidays and Vacation
- Employee Assistance Program (EAP)
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement
- Ongoing Training & Personal Development
Company Overview