Note: The job is a remote job and is open to candidates in USA. Gladly is a customer experience AI company focused on delivering cost savings and customer devotion. They are seeking a highly motivated Senior Manager of Accounting to own the entire accounting function, ensuring technical accounting compliance and scaling financial operations. The role involves managing a team, overseeing financial reporting, and collaborating with various departments.
Responsibilities
- Own the end-to-end month-end, quarter-end, and year-end close, ensuring timely, accurate financial statements under US GAAP
- Manage the chart of accounts, general ledger, and fixed assets
- Lead complex revenue recognition under ASC 606 for subscription and usage-based models, including deferred revenue, contract modifications, and commission capitalization
- Serve as the internal expert for technical accounting research on new business models such as AI licensing and outcome-based pricing
- Personally run bi-weekly payroll in ADP, and oversee accounts payable, expense management, and AR/collections to optimize cash flow and meet burn targets
- Coordinate annual audits and tax prep as the primary liaison with external auditors
- Design and maintain internal controls (SOX-like readiness) and accounting policies
- Serve as a NetSuite power user
- Manage and mentor a team of two (a senior accountant and a revenue accountant)
- Partner with FP&A on budgeting and forecasting, and with Sales and Legal on contract structure
- Contribute to fundraising and M&A from an accounting perspective
Skills
- 8+ years in accounting, with 3+ years managing or supervising
- Hands-on, daily NetSuite expertise AND hands-on payroll processing in ADP or a directly comparable platform
- Deep US GAAP with verifiable ASC 606 experience for recurring/usage-based SaaS revenue
- Ability to own technical accounting research, audit, and internal controls
- A rare player-coach, equally comfortable owning technical and strategic accounting and personally running payroll and close
- Bachelor's degree in Accounting, Finance, or a related field
- Active CPA strongly preferred; Big 4 background highly desirable given the technical scope
- US-based, remote
Benefits
- Competitive salaries, stock options, and comprehensive benefits
- Generous paid time off, parental leave, and home office stipends
- A fully remote work environment with opportunities for in-person team gatherings
- A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
- The cash compensation above includes base salary and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Gladly's bonus plan for eligible roles.
- In addition to cash compensation, all Gladly employees are eligible to participate in Gladly's equity incentive plan.
Company Overview
Customer Experience AI Platform It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.gladly.ai/get-started/?utm_source=crunchbase&utm_medium=referral.