Note: The job is a remote job and is open to candidates in USA. Smartsheet has been empowering teams for over 20 years, and is now focusing on uniting human teams with AI agents. The Senior Forward Deployed AI Engineer will lead complex AI deployments, mentor junior engineers, and architect multi-agent solutions to enhance customer workflows.
Responsibilities
- Lead complex, multi-system AI deployments end-to-end scope, architect, build, validate, and manage the customer relationship throughout
- Own the AI workshop program for your pod, customize modules per customer, lead technical sessions, translate outputs into production requirements, evolve content from field learning
- Architect multi-agent solutions selecting the right coordination pattern for each customer’s workflow characteristics and compliance requirements
- Design client-specific and industry-specific MCP resource packs that serve personalized intelligence from the server so every connected AI surface gets smarter for that customer automatically
- Own Deployment Kit quality for your pod. If a kit is not documented well enough for a solutions consultant with no engineering background to follow, it isn’t done
- Lead Solutions Enablement Sprints: transfer AI deployment patterns to solutions consultants and partners with training materials and certification criteria
- Drive the intelligence loop: author strategic memos, present field findings weekly, contribute Agent Bricks and Skills, file RFCs for platform improvements
- Mentor junior FDEs on customer engagements, code reviews, and Deployment Kit quality
Skills
- 6–10+ years production software engineering, including 3+ years deploying AI/ML to production
- Deep Python; strong TypeScript/JavaScript
- Proven track record leading complex enterprise technical engagements
- You've managed customer relationships, navigated security reviews, and delivered production systems organizations depend on
- Deep production LLM experience: multi-agent orchestration, MCP/tool-use, RAG optimization, evaluation frameworks, agent deployment at scale
- System architecture expertise spanning enterprise systems, cloud infrastructure, and AI services explainable to a CIO and a junior engineer
- Demonstrated ability to create reusable technical assets that others use in production
- Strong written and verbal communication
- Ability to travel. This role requires domestic and international travel approximately 25–50% of the time
- Legally eligible to work in the U.S. on an ongoing basis
- BS or MS in Computer Science, a related field, or equivalent industry experience
- Experience founding or scaling an FDE/solutions engineering function
- Technical founder background. Databricks, AWS Bedrock, or Temporal experience
- Deep domain knowledge in healthcare, financial services, or government
- Agent framework contributions (Strands SDK, LangChain, open-source MCP servers)
Benefits
- Employer subsidized medical/vision and dental coverage for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
- This role will be eligible for a market competitive incentive opportunity
Company Overview
Smartsheet is a cloud-based work management platform that empowers collaboration, drives better decision-making, and accelerates innovation. It was founded in 2005, and is headquartered in Bellevue, Washington, USA, with a workforce of 1001-5000 employees. Its website is https://www.smartsheet.com.