Note: The job is a remote job and is open to candidates in USA. Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. They are seeking a Platform API Integration product leader to drive the evolution of their AI-powered customer engagement platform, focusing on strategy and execution across core platform capabilities.
Responsibilities
- Own strategy and execution for core platform capabilities across APIs, voice, messaging, orchestration, and automation
- Drive the evolution from feature delivery to intelligent system design (inputs, reasoning, orchestration, outputs)
- Partner deeply with engineering to prototype, validate, and scale both API-first and AI-powered capabilities
- Apply AI-assisted development workflows to accelerate execution without compromising quality
- Translate complex, ambiguous problems into clear product direction, architectures, and execution plans
- Engage directly with enterprise customers and GTM teams to validate use cases and outcomes
- Present at customer EBC meetings, providing clarity on platform roadmap vision
- Make decisions grounded in customer impact, system performance, and business outcomes
- Define and build the core AI platform layer that enables downstream AI use cases and product experiences
- Partner with product peers to ensure platform capabilities translate into customer-facing solutions and provide reliability, compliance, and serviceability to ensure enterprise readiness
- Operate as a mini-GM, influencing roadmap, prioritization, and long-term platform direction
- Provide leadership across teams, bringing clarity and structure while maintaining momentum
Skills
- 10+ years of product management experience with significant ownership and leadership responsibility
- Strong background in platform, APIs, and developer-centric products (e.g., CPaaS, SaaS)
- 10+ years of contact center experience, including deep domain expertise in CCaaS platforms, customer engagement workflows, and omnichannel CX communication systems
- Proven ability to build and scale a platform from zero-to-one through maturity
- Deep technical fluency, especially in API design, system architecture, and platform tradeoffs
- Experience evolving a platform toward AI-enabled capabilities, even if not AI-native from day one
- Demonstrated track record of sound judgment and decision-making under ambiguity
- Experience owning core platform capabilities that enable multiple downstream use cases, not just end-user features or GTM packaging
- Executive presence with the ability to influence across engineering, GTM, and leadership
- High ownership mindset with a bias for action—grounded in outcomes
- Hands-on exposure to building or shipping AI-powered or automation-driven capabilities, OR strong experience building an API-first platform now extended into AI use cases
- Understanding of LLMs, orchestration, retrieval, and evaluation concepts
- Ability to translate AI capabilities into reliable, scalable product experiences
- Clear grasp of real-world tradeoffs including latency, cost, reliability, and user experience
- Bachelor degree or equivalent experience
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
- Master of Business Administration is preferred
Benefits
Company Overview
Avaya is a global leader in enterprise communications, hybrid cloud CCaaS and UC solutions for mission-critical, AI-agnostic workflows. It was founded in 2000, and is headquartered in Morristown, New Jersey, USA, with a workforce of 5001-10000 employees. Its website is http://www.avaya.com.