Note: The job is a remote job and is open to candidates in USA. ConnectWise is an industry and global leading software company dedicated to the success of technology solution providers. They are seeking a Senior Director of IT Infrastructure & Operations to lead and modernize their global technology environment, ensuring secure, scalable, and reliable infrastructure that enhances customer experience.
Responsibilities
- Build and lead a global team of managers and technical experts across infrastructure, cloud, network, and IT operations
- Foster a high-performance, collaborative, and resilient team culture
- Own and execute our IT infrastructure strategy aligned to business priorities
- Lead cloud adoption and optimization across AWS, Azure, or GCP
- Champion automation and DevOps to improve efficiency and scalability
- Ensure highly available, secure, and reliable infrastructure services
- Drive continuous improvement through strong SLA/KPI management
- Oversee incident, problem, and change management processes
- Partner with Security and Engineering to ensure compliance and risk mitigation
- Lead disaster recovery and business continuity planning
- Engage with executive leadership on strategy, priorities, and risk
- Collaborate cross-functionally across IT, Security, Engineering, and Business teams
- Manage key vendor relationships and ensure value delivery
Skills
- 12–15+ years of IT infrastructure and operations experience
- 7–10+ years of leadership experience, including managing leaders
- Experience in enterprise, global environments
- Bachelor's degree in IT, Computer Science, Engineering, or related field (Master's preferred)
- Proven experience leading global infrastructure and operations teams at scale
- Deep expertise across enterprise infrastructure, cloud platforms, networking, and ITIL-based operations
- Strong track record driving cloud transformation, automation, and modernization initiatives
- Executive presence with the ability to influence senior leaders and stakeholders
- Experience managing budgets, vendors, and optimizing costs
- Strong decision-making skills in complex, high-impact environments
- Master's degree in IT, Computer Science, Engineering, or related field
- Certifications such as ITIL, AWS/Azure, CISSP, or TOGAF are a plus
Company Overview
ConnectWise is a software company that transforms how technology solution providers build, manage, and grow their businesses. It was founded in 1982, and is headquartered in Tampa, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://ConnectWise.com.Company H1B Sponsorship
ConnectWise has a track record of offering H1B sponsorships, with 3 in 2026, 2 in 2025, 4 in 2024, 1 in 2023, 2 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.