Note: The job is a remote job and is open to candidates in USA. Pegasystems is a leading technology company specializing in cloud services. They are seeking a Senior Cloud Operations Engineer to ensure the reliability and availability of their cloud service offerings, requiring hands-on operational experience in an enterprise cloud environment.
Responsibilities
- Perform provisioning of new environments and upgrade of the infrastructure components & Product application
- Perform decommission of existing environments
- Troubleshoot and resolve customers environment issues along with root cause analysis
- Create and maintain operational runbooks
- Identify and document Standard operating procedures for daily tasks
- Participate in testing of pre-release product enhancement testing with Engineering
- Identify opportunities for automation of repeated tasks and reduce toil
- Write scripts to automate repetitive tasks
- Work with team on scheduling upgrade tasks / hotfixes and patches
- Manage / execute deployment of system updates / patches and hotfixes
- Monitor the teams ticket queue and work with team to distribute tickets in timely manner
- Monitor teams email distribution list for escalation / communication and work with team to respond in timely manner
- Prepare handoff documentation to work with other global teams
- Willing to be on-call to support customers 24 x 7 on rotational basis
Skills
- US Citizenship is required due to occasional work with FedRamp
- Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service
- Self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills
- Works well with cross-functional global and remote teams
- Demonstrated ability to learn new technologies, techniques, and tools quickly to meet business requirements
- Comfortable working in a fast-paced, enterprise environment
- Possess customer obsession and proven empathy towards customers
- 5+ years of hands-on operational or engineering experience in installing, configuring, troubleshooting, and tuning Java applications and Apache Tomcat application servers
- 5+ years of experience with enterprise scale Linux Administration
- Hands-on operational experience with Amazon Web Services (AWS) and/or Google Cloud Platform (GCP)
- Deep understanding of cloud-based infrastructure, platform, and application operational administration - including product and platform upgrades, installations, backup, and recovery, monitoring and observability, etc
- Administration of web servers running Tomcat, Apache, IIS, Nginx
- Bachelor's degree in Computer Science/Engineering or equivalent
- Experience with microservices architecture with Kubernetes
- Basic network troubleshooting skills including TCP/IP, DNS, VPN
- Experience in Bash/Shell, Python, or similar scripting languages to automate common tasks
- AWS / GCP Certification
- Certified Kubernetes Administrator
Benefits
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
- Annual bonus OR commission
- Benefits and other incentives
Company Overview
PegaSystems provides business process and customer relationship management solutions for organizations. It was founded in 1983, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http://www.pega.com.