Note: The job is a remote job and is open to candidates in USA. CVS Health is focused on building a more connected and compassionate health experience. As a Senior Cloud Engineer, you will lead the modernization of cloud infrastructure, driving the migration to Grafana and overseeing the establishment of operational excellence in observability.
Responsibilities
- Lead the Modernization Wave: Architect and execute a seamless migration strategy to transition legacy APM, distributed tracing, and log management workloads off New Relic and Elastic onto a modern Grafana (LGTM) and OpenTelemetry architecture
- Consolidate & Standardize Data Models: Translate legacy NRQL/Lucene querying paradigms and proprietary formats into scalable PromQL, LogQL, and TraceQL structures, ensuring no loss of historical operational context during the cutover
- Optimize Telemetry Architecture: Audit existing data pipelines to reduce redundancy, manage label cardinality, and implement aggressive data-filtering strategies that maximize Grafana Mimir/Loki efficiency while driving down total cost of ownership
- Establish Operational Excellence: Build and refine the right metrics for observability; foster a culture of operational excellence where telemetry data drives product and service success
- Strategic Architecture: Define future-state cloud platform strategies. Architect and design for resiliency, fault tolerance, and self-healing
- Governance & Standardization: Enforce cloud security policies, schema protocols, and best practices. Establish engineering standards that enhance efficiency and maintainability across multiple products
- Influencing the Roadmap: Influence engineering roadmaps (e.g., tech debt, NFRs) and proactively identify technical gaps, risks, and mitigations. Participate in leadership meetings to align technical outcomes with business value
- Coaching & Mentorship: Provide mentorship and guidance to junior through senior-level engineers. Take a hands-on approach to skill development, fostering growth in cloud engineering domains
- Cross-Functional Collaboration: Act as a go-to resource for complex technical challenges. Collaborate inclusively across teams, harmonizing differing opinions and steering discussions toward productive outcomes
Skills
- 5 years of Demonstrated expertise on managing all aspects of a Grafana Cloud installation
- 2 years of experience managing Infrastructure as Code (IaC) or related development experience
- Experience as a technical leader
- Proven Migration Experience: Technical leadership in at least one large-scale migration away from proprietary APM platforms (specifically New Relic or Datadog) or heavy log-analytics platforms (Elasticsearch/ELK) into a unified open-source or Grafana-centric stack
- Deep Query Language Fluency: Expert-level mastery of PromQL, LogQL, and TraceQL, with a strong foundational understanding of how to map them from legacy languages like NRQL or Lucene syntax
- Strategic Influence: Ability to build a coalition of support across the organization. You are a respected thinker who can frame technical decisions (rationales, benefits, risks) in business terms to stakeholders
- Communication: Effective at sharing information across audiences (from direct leaders to engineering communities). Skilled at tailoring information and key points to different levels of technical and non-technical stakeholders
- Execution: Adept at planning, delivering, and supporting complex projects. Maintains composure in stressful or unexpected situations and can pivot action plans without affecting the broader process
- Growth Mindset: Committed to developing yourself and others. Proactively focuses on professional development to accomplish new tasks and team goals
Benefits
- This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
- The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
- This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Company Overview
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