Note: The job is a remote job and is open to candidates in USA. Harbor Freight Tools is a national tool retailer with a strong growth trajectory, seeking a Senior Analyst, Omni. The role involves managing customer orders, building reporting tools, and analyzing inventory levels to support customer fulfillment across various channels.
Responsibilities
- Support daily interaction with and management of customer orders that need to be shipped directly to customers or for future store pickup
- Tracking incoming inventory and building tools / reporting for Omnichannel orders in order to provide updates to partners on expected customer fulfillment dates
- Build and maintain new tools, reporting, and processes that support inventory and Omnichannel KPI’s
- Participate in processes to update or design new data systems that help distribute daily reports through Databricks, Tableau, Excel, and other tools
- Track weekly order changes and note reason codes for customer order delays
- Able to present findings to peers, partners, or leadership with concise and actionable insights
- Collaborate with multiple business partners in inventory, logistics, contact center, and other teams
- Uncover and action on continuous improvement opportunities to drive the department forward and improve KPIs
- Develop and manage projects with identifiable critical paths, clear tasks, and major milestones to improve team and department results
- Able to adapt quickly to changing retail business needs that best support our customers and internal partners
- Always maintains a Customer Focus and keeps any decision & action with Customer-first mentality
- Additional Duties as assigned by management
- Regular Attendance is required
Skills
- Bachelors' Degree required, preferably in a Business or related field
- 4+ years Inventory or retail management experience preferably in a data-driven and/or customer service role
- Ability to multitask and managing multiple orders while retaining quality and accuracy
- Team player who can lend a helping hand and welcomes collaboration
- Experience in process improvement, project management, Business intelligence needs
- Excellent oral and written communication skills
- Manage and prioritize workload to meet deadlines
- Regular Attendance is required
- Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others
- Proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook) preferred
- Experience in analytics with ability to use statistical packages (SQL, Databricks, Tableau or similar)
- Experience working in a high-growth, dynamic environment, with shifting priorities
Benefits
- Annual discretionary bonus
- Comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability
- Eligible Associates are able to enroll in our company’s 401k plan
- Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays)
- Paid sick time up to 80 hours per year unless otherwise required by law
Company Overview