Note: The job is a remote job and is open to candidates in USA. Veriff is hiring a Senior Account Manager for its Account Management Team. In this role, you will serve as the primary point of contact for enterprise customers, driving customer satisfaction, retention, and growth across a portfolio of Veriff’s largest clients.
Responsibilities
- Own and operate a portfolio of strategic accounts with full accountability for retention, growth, customer outcomes, and long term partnership health, acting as the CEO of the business within each account
- Build trusted executive and day to day relationships with customers to strengthen alignment, advocacy, and long term loyalty
- Drive net dollar retention through expansion, renewals, increased product utilization, and identification of new use cases across the customer base
- Develop a deep understanding of each customer’s business model, priorities, success metrics, and evolving needs to proactively shape account strategy
- Expand relationships by consistently bringing forward solutions, products, and ideas that help customers achieve their objectives and realize greater value from Veriff
- Serve as the strategic quarterback across internal teams, partnering closely with Account Executives, Solutions Engineers, Support, Product, Engineering, Marketing, and Operations to align resources and drive outcomes
- Lead complex customer initiatives from concept through execution, especially in nonstandard or highly customized motions where there is no rinse and repeat playbook
- Identify process gaps, friction points, and recurring customer needs, then help build new processes, playbooks, and scalable solutions that improve the customer experience and internal execution
- Own escalations and business critical issues with urgency, strong judgment, and clear communication to protect trust and drive resolution
- Use data and analytical tools to assess account performance, uncover opportunities, monitor risks, and guide strategic decisions
- Clearly communicate progress, risks, opportunities, and strategic plans to internal leadership and external stakeholders
- Act as the voice of the customer internally while balancing commercial priorities and long term partnership value
Skills
- 10+ years of Account Management experience within the SaaS industry focused on strategic, enterprise accounts
- Demonstrated track record of meeting or exceeding quota while maintaining strong customer satisfaction and advocacy
- Proven ability to partner with customers and internal stakeholders to increase product utilization and drive net dollar retention
- Strong experience working cross functionally with Account Executives, Solutions Engineers, Support, Product, and Engineering teams to drive adoption and maintain a closed feedback loop with customers
- Experience using analytics, dashboards, and data driven decision making to improve account performance and business outcomes
- Exposure to or training in a structured sales methodology (e.g., Winning by Design, MEDDIC, Challenger) and can apply it to drive customer value
- Experience working within a global scaleup or startup environment, with the ability to thrive in fast changing, high growth, and evolving operating models
- Experience working for a global scale-up/startup
Benefits
- Extra recharge days per year on top of your annual vacation days
- Stock options that ensure you share in our success
- Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally
- Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
- Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary
Company Overview