Note: The job is a remote job and is open to candidates in USA. League One Volleyball (LOVB) is a mission-led sports performance, training and media enterprise focused on changing the game of volleyball in the USA. As a Senior Account Executive, you will drive ticket revenue growth and deliver exceptional service to members, fans, and community partners while managing sales pipelines and building strong relationships.
Responsibilities
- Execute 60+ daily outbound sales activities through phone, email, text messaging, and LinkedIn outreach
- Generate new business through season ticket memberships, group sales, partial plans, and premium experiences
- Meet and exceed individual sales and revenue goals
- Maintain accurate sales activity, pipeline management, and forecasting within CRM systems
- Develop and execute sales strategies to maximize ticket revenue opportunities
- Identify opportunities to increase customer lifetime value through upselling and cross-selling initiatives
- Identify, research, and cultivate new sales opportunities
- Build and maintain prospect databases and lead pipelines
- Develop relationships with businesses, organizations, schools, and community groups
- Capture and maintain accurate customer contact information and sales records
- Utilize prospecting tools and outreach strategies to generate qualified leads
- Support season member renewal campaigns and retention initiatives
- Identify opportunities for upgrades, referrals, add-ons, and premium experiences
- Build long-term relationships with season members and key accounts
- Support loyalty and retention programs designed to increase member satisfaction and engagement
- Proactively communicate with members regarding account benefits, events, and opportunities
- Serve as a primary point of contact for season members and fans
- Handle ticket exchanges, seat relocations, account inquiries, and service requests
- Resolve customer issues professionally and efficiently
- Deliver exceptional service that enhances the overall fan experience
- Support member communication efforts and service campaigns
- Sell and coordinate Fan Experience Packages (FEPs) and group experiences
- Collaborate with internal teams to ensure successful execution of fan experiences
- Assist with fulfillment and execution during match days and special events
- Support hospitality, premium experiences, and fan engagement initiatives
- Ensure all experiences are delivered in alignment with LOVB standards
- Process ticket orders accurately using Archtics, TM1 Sales, FEVO, Ticketmaster, and related systems
- Facilitate group ticket fulfillment and ticketing requests
- Maintain inventory accuracy and order quality
- Support ticketing system administration and operational processes
- Assist with troubleshooting ticketing issues and customer account concerns
- Assist with box office operations during matches and special events
- Support walk-up sales, customer service, and issue resolution
- Serve as an on-site ticketing contact during designated events
- Support preseason events, member events, fan activations, and community initiatives
- Travel to select matches and events as needed
- Partner closely with Marketing, CRM, Operations, and Event teams
- Support ticket sales campaigns, group sales initiatives, and fulfillment efforts
- Participate in departmental meetings and collaborative projects
- Share customer feedback and insights to improve fan experiences and business outcomes
- Support organizational initiatives that contribute to the growth of LOVB
Skills
- Proven ability to build relationships and generate revenue through outbound sales efforts
- Strong customer service and account management skills
- Excellent communication, presentation, and interpersonal abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong organizational and time management skills
- Ability to work independently in a remote environment
- Strong problem-solving and conflict-resolution capabilities
- Detail-oriented with strong follow-through and accountability
- Ability to learn and effectively utilize ticketing and CRM platforms
- Passion for sports, live events, and fan engagement
- Bachelor's degree required or equivalent combination of education and experience
- 1–3 years of experience in ticket sales, sports sales, customer service, business development, or related fields
- Experience achieving sales goals and managing customer relationships
- Experience working with CRM systems and sales pipelines preferred
- Experience in professional sports, collegiate athletics, entertainment, or live events
- Familiarity with Archtics, TM1 Sales, FEVO, Ticketmaster, Salesforce, or related CRM platforms
- Experience with outbound prospecting and lead generation
- Experience supporting season ticket membership programs
- Passion for volleyball and women's professional sports
Company Overview