Note: The job is a remote job and is open to candidates in USA. First American is a company dedicated to fostering a people-first culture and providing home warranty products and services. They are seeking a Sales Support Specialist who will manage relationships with agents and support the sales force by handling claims and ensuring effective communication among all parties involved in the claim process.
Responsibilities
- Manage the relationship between Brokers, Sales Field, and Homeowners as related to claim activity
- Make decisions on behalf of the Sales Field balancing the Broker / Sales Field Relationship and the needs of the company and homeowner as related to claim activity
- Triage and manage to closure all support requests emanating from assigned territory in accordance with company and departmental procedures. Assist sales representatives with decision making (discretionary, seeking advice)
- Dispatch and monitoring ‘Check and Advise’ for Sales Managers and Divisional Sales Managers
- Obtain cost on work performed outside of First American for sales reps, sales managers and divisional managers
- Participates in department improvement plans, including brainstorming Falcon enhancements
- Provide broker/agent information to sales representatives, Sales Managers, Divisional Managers and VP of Sales
- Handle various dispatch activities as requested by sales managers and at representatives own discretion
- Communicate with various departments to coordinate completion efforts
- Take reports from contractors and make decisions with a predetermined authorization limit
- Process reimbursement and cash out requests
- Provide cost for covered and non-covered items
- Purchase equipment on behalf of sales rep, sales managers, divisional managers and customers to expedite job completion
Skills
- High School Diploma or equivalent
- At least 2 - 4 year's internal Claims Resolution Level II representative experience
- Sales experience desirable
- Fundamental understanding of Home Warranty policies, systems and appliances
- Understanding of sales / real estate transactions
- Good listening, verbal and written communication skills
- Proven customer service skills
- Good organizational skills with the ability to multi-task, prioritize and follow up
- Strong problem solving and conflict resolution skills
- Must have excellent analytical skills
- Meticulous attention to detail
- Advanced contract knowledge
- Advanced procedure and process knowledge
- Working knowledge of Microsoft Office
Benefits
- Medical
- Dental
- Vision
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
Company Overview
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. It was founded in 1889, and is headquartered in Santa Ana, California, USA, with a workforce of 10001+ employees. Its website is http://www.firstam.com.