Note: The job is a remote job and is open to candidates in USA. Randstad Enterprise is the world’s most equitable and specialized talent company, seeking an Operations Manager (Outreach) to oversee process improvements and team leadership. The role involves enhancing departmental efficiency, fostering a culture of continuous improvement, and ensuring high-quality support for referrals.
Responsibilities
- Directing and developing a distributed team of Enrollment Specialists and administrative professionals
- Balancing workforce volume with real-time engagement data to optimize team workloads
- Overseeing time card approvals and managing hours tracking for both on-shore and off-shore contractors
- Collaborating cross-departmentally to design and execute multi-channel outreach frameworks
- Team Leadership & Development: Lead the end-to-end "people machine"—from hiring and capacity planning to performance coaching
- Strategic Engagement: Leverage CRM infrastructure and marketing principles to drive candidate conversion across diverse populations
- Quality Assurance: Establish and maintain quality benchmarks for both the Administrative and Enrollment Specialist teams to ensure a "gold standard" experience
- Operational Messaging: Equip your team with high-quality, brand-aligned communication tools by developing and maintaining functional phone scripts, text messages, ad hoc communications, and internal training presentations
- Training & Best Practices: Develop and implement training programs to solidify operations teams and ensure continuous improvement of operational best practices
Skills
- 5+ years of experience in operations and people management
- 3+ years of experience overseeing time card approvals and overall contractor management (including hours tracking for on- and off-shore contractors)
- Proven experience leading distributed and virtual teams
- Strong technical proficiency with hands-on knowledge of Tableau, Google Workspace (Google Suite), and ZenDesk
- Operations management and process optimization
- Data-driven decision-making with a growth-oriented mindset
- Strong strategic thinking, problem-solving, and the ability to work autonomously
- High influential capacity, cross-functional collaboration, and a global mindset
- Risk management, reporting, and performance monitoring
- Outstanding written and verbal communication skills tailored for brand alignment and team engagement
- Experience with CMS, Spotler, LMS, Salesforce, and HubSpot is highly desirable
- Sales, marketing, and branding experience is a strong plus
Benefits
- Variable pay for performance
- Option to take part in Randstad's success through our employee Share Purchase Plan
- Growth and development opportunities in a fast-changing global environment
- An environment that promotes work-life balance: flexibility with intentionality
- Comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility)
Company Overview