Note: The job is a remote job and is open to candidates in USA. Collibra is a company that helps customers realize the full value of data intelligence. They are seeking a Sales Operations Manager to design and own Salesforce processes, reporting infrastructure, and capacity planning to enable scalable delivery of services.
Responsibilities
- Serving as the primary Salesforce subject matter expert for the Services organization, owning both front-end (page layouts, fields) and back-end (custom objects, advanced Flows) configuration in order to support scalable, repeatable operations
- Designing and deploying repeatable Salesforce processes tailored for an enterprise SaaS professional services environment in order to improve forecast accuracy, utilization tracking, and project health visibility
- Leading cross-functional projects independently from inception through completion in order to deliver on operational priorities set by senior leadership across Services and Customer Engineering
- Collaborating with BI Analysts to maintain a clean Salesforce data foundation in order to ensure all Services activity is accurately reflected in executive reporting and downstream business intelligence
- Identifying and resolving process bottlenecks across the implementation and consulting lifecycle in order to accelerate project delivery and reduce manual overhead for Services leadership
Skills
- 5+ years of operations experience within a SaaS, professional services, or consulting organization
- Hands-on technical experience configuring Salesforce, including Flow Builder, custom object modeling, and advanced reporting
- Experience building and scaling operational workflows for professional services teams
- A bachelor's degree or equivalent related working experience is required
- Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows
- This position is not eligible for visa sponsorship
- Familiar with applying Professional Services Automation (PSA) software integrated with Salesforce (Certinia / FinancialForce preferred)
- Familiar with the data intelligence or data governance industry; a Salesforce certification (Administrator, Advanced Administrator, or Platform App Builder) is considered a plus
Benefits
- Bonus potential
- Equity for eligible roles
- A Flex Fund monthly stipend
- Pension/401k plans
- Competitive total rewards package
- Flexible offerings sit on a foundation of competitive compensation, health coverage, and time off
Company Overview
Collibra delivers an end-to-end Data Intelligence platform to accelerate digital business transformation. It was founded in 2008, and is headquartered in Brussels, Brussels Hoofdstedelijk Gewest, BEL, with a workforce of 1001-5000 employees. Its website is https://www.collibra.com/us/en/.