Note: The job is a remote job and is open to candidates in USA. WorkWave is seeking a highly analytical and results-driven Sales Operations Analyst to be a core driver of our revenue engine's efficiency and predictability. This role is responsible for transforming complex revenue data into clear, actionable insights and recommendations that support our entire Go-To-Market (GTM) leadership team.
Responsibilities
- Analyze core metrics (pipeline health, bookings, retention/churn, product usage, and ARR trends) to identify risks, opportunities, and performance drivers. Perform detailed cohort, segmentation, and funnel analysis
- Own the creation and maintenance of executive-level dashboards (Salesforce, Looker/Tableau, or equivalent). Produce weekly business reviews, monthly KPI reports, and materials that support the C-level and Board reporting process
- Support the bookings forecast process and ensure sales data integrity within the CRM. Maintain and refine predictive models for capacity planning, rep productivity, territory performance, and support quota-setting exercises
- Partner with Sales Management, Marketing Ops, CS Ops, and Product Ops to unify data sources and workflows (Salesforce, Pendo, Gainsight, Marketo, Snowflake, etc.). Ensure consistent data definitions and reporting standards across functions to support end-to-end funnel attribution
- Provide data-driven insights to support annual and quarterly GTM initiatives, including quota-setting, territory modeling, and headcount planning
- Measure the impact of new processes and enablement programs. Track KPI performance, identify GTM process breakdowns, and recommend operational changes to enhance efficiency and productivity
- Respond quickly to high-urgency requests from the VP of RevOps, CRO, and CFO with clean, accurate deep dives on win rates, product sales performance, ASP, churn drivers, and related strategic topics
Skills
- Bachelor's degree in Business, Finance, Business Analytics, or related field
- 5-7+ years of experience in Sales Operations, Revenue Operations, FP&A, or Business Analytics
- Expert-level proficiency in Excel/Google Sheets (index/match, nested logic, pivot tables, scenario modeling)
- Proficiency in Salesforce reporting and Business Intelligence (BI) tools (e.g., Looker, Tableau, PowerBI, SQL, Python)
- Strong understanding of core SaaS metrics (ARR, NRR, CAC/LTV, pipeline conversion rates)
- Demonstrated ability to translate complex data into clear narratives and present findings to senior leadership
- High attention to detail, comfort working with large datasets, and a proven ability to execute quickly in a fast-paced environment
- Ability to travel (10%)
- Prior experience supporting sales organizations with complex, multi-product solution offerings
- Familiarity with enterprise software or subscription business models
- Experience with advanced RevTech tools like SalesForce, Tableau, PowerBI, Pendo and Gainsight
Benefits
- Employees can expect a robust benefits package, including health and dental and 401k with company match
- Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
- Up to 4 weeks paid bonding leave
- Tuition reimbursement
- Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
- 24/7 access to virtual medical care with Teladoc
- Quarterly awards based on peer nominations
- Regional discounts and perks
- Opportunities to participate in charitable events and give back to the community
- Access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year
Company Overview
WorkWave is a provider of software and solutions that help mobile service companies thrive. It is a sub-organization of IFS. It was founded in 1984, and is headquartered in Holmdel, New Jersey, USA, with a workforce of 501-1000 employees. Its website is https://www.workwave.com/.