Note: The job is a remote job and is open to candidates in USA. HopSkipDrive is a leader in safe, fast, and simple supplemental student transportation, connecting kids to highly-vetted caregivers through their marketplace. The Regional Account Manager will manage day-to-day account activities and long-term strategies, focusing on client retention and expansion while collaborating with various teams to drive operational excellence.
Responsibilities
- In-Person Client Engagement: Dedicate 2-3 days each week to on-site client visits to foster relationships, deepen understanding of client needs, and drive meaningful engagement. Additional national travel may be needed and reliable transportation is required
- Spearhead Enterprise Growth: Drive strategic expansion across HopSkipDrive’s product suite through structured discovery and Challenger methodology. Build and execute district-level growth strategies, including multi-threaded stakeholder plans while owning retention, expansion, and overall performance of named accounts
- Manage Client Accounts: Deliver exceptional client service, build and maintain strong, multi-threaded relationships across operational, technical, and executive stakeholders
- Seek Net-New Opportunities: Lead multi-department discovery within districts to uncover unmet needs and quantify opportunity. Drive strategic expansion across HopSkipDrive’s product suite through structured discovery and Challenger methodology
- Communicate Tailored Value: Communicate confidently with client executives, influencing decision-making through data, insight, and outcome-based recommendations
- Partner Cross-Functionally: Align Sales, Operations, Product, Finance, Trust & Safety and Support around client priorities and optimize our offerings to their needs
- Lead Pricing Discussions: Lead renewals and expansions, including structured negotiations and closing motions
Skills
- 5+ years of experience in Account Management, Customer Success, or Consultative Sales in SaaS, marketplace, logistics, or services environments
- Proven ownership of retention and expansion revenue
- Strong executive communication and presentation skills
- Demonstrated success managing complex, multi-stakeholder accounts
- Advanced CRM discipline and data fluency (Salesforce or equivalent)
- Experience leading cross-functional account execution
- Comfort operating in ambiguity with accountability for outcomes
- Experience in education, government, or regulated markets
- Familiarity with Challenger or similar insight-led sales methodologies
- Background in transportation, logistics, or marketplace platforms
Benefits
- Equity
- Flexible vacation
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- FSA
- Equity stock options
Company Overview