Note: The job is a remote job and is open to candidates in USA. Terminix, part of the Rentokil family of companies, is a global leader in Pest Control services. The Regional Account Manager will be responsible for managing a portfolio of mid-market accounts, ensuring service excellence and identifying growth opportunities.
Responsibilities
- Serve as the lead relationship contact for a portfolio of assigned accounts, acting as the face of the brand and the client’s internal advocate
- Drive service delivery excellence by overseeing the implementation of field services, ensuring strict adherence to Service Level Agreements (SLAs) and internal quality standards
- Maintain a consistent cadence of client consultations and formal business reviews to ensure client satisfaction and alignment with their evolving needs
- Direct ongoing business reviews and audits to proactively assess, clarify, and validate customer needs adding value to customers programs
- Analyze and synthesize account data to provide actionable insights for weekly, monthly, and annual business reviews in an effort to identify opportunities to add value through additional services
- Optimize portfolio financial wealth focusing on the overall fiscal well-being of the assigned accounts. This includes resolving complex billing disputes and coordinating with the collections team to remain within target
- Draft and finalize comprehensive proposals for portfolio expansions; utilizing account data to identify 'white space' opportunities and translating them into formal business cases for the SAM to present
- Connect key client stakeholders to internal Ambius teams (Specialists, Operations, Finance) through formal and informal meetings to resolve issues and proactively add value to customer programs
- Serve as the primary lead relationship-management duties for a select group of mid-tier national accounts
- Develop deep expertise in biophilic design, interior landscaping, and scenting technology to provide consultative recommendations
- This position will require frequent travel up to 50%
Skills
- Minimum 3–5 years of experience in Account Management, Project Management, or Operations (Experience in multi-unit service or facility management is a major plus)
- Bachelor's Degree in a business or management-related field OR equivalent years of experience required
- Demonstrated ability to execute on projects and initiatives
- Excellent communication skills, both verbal and written
- Proven ability to influence internal stakeholders and maintain a positive project momentum across cross-functional teams
- Proficiency with Google applications (Docs, Sheets, Calendar, Drive, etc.)
- Ability to demonstrate financial knowledge and business acumen
- Must be a self-starter who can perform in high-pressure and dynamic situations with skill and tact
- Strong attention to detail and sound decision-making skills
- Ability to travel overnight via car and airplane to meet clients, field operations, and attend meetings and conferences
- Cross-functional fluency combined with high impact versatility: a Colleague that is equally comfortable balancing analytical data with executive level presentation skills
- Relentless Follow-through: Colleagues that have a 'don't let the ball drop' mentality and thrive on closing the loop on complex tasks
- Communication: Exceptional verbal and written skills; the ability to influence branch managers and field technicians across the country
- Analytical Thinking: Turns raw data into a compelling story of ROI
- Resilience: Remains calm and professional during high-pressure situations. Demonstrates steady leadership and sound judgement to identify optimal solutions during high-pressure situations
Benefits
- Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
Company Overview