Note: The job is a remote job and is open to candidates in USA. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. As a Project Manager - Enterprise Merchandise, you will support Account Executives during the sales process by managing order-to-delivery for their clients, ensuring a high-quality customer experience.
Responsibilities
- During the Sales process, you will be asked, among other things, to help Account Executives gather Deal information, understand inventory levels, and interact directly with vendors to plan orders
- Once an Account Executive has sold a new project, you will take over all communications with the client from logo approval to billing. This includes finalizing customization details, sharing progress photos and updates, and communicating delivery dates. You will serve as the liaison between our Hong-Kong based project manager and US-based client for approvals
- Track project updates in our B2B operations tracker and share updates with clients
- Communicate with an Account Executive as needed
- Assist clients with sample returns
- Assist with shipping and tracking of samples and complete orders
- Troubleshoot any missing or lost items
- Answer product and inventory questions as needed
- Field requests to expedite samples when possible
Skills
- Must have knowledge of Google Sheets
- Preferred experience with a CRM (we use HubSpot)
- Self-starter who is comfortable working in a fast-paced environment with few policies and procedures
- Must be extremely detail-oriented and operate with a sense of urgency
- Customer service oriented and customer obsessed
- Takes initiative to reply to customers with urgency
Benefits
- Bonus and equity may also be provided for eligible roles.
- Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
- Quince is committed to providing reasonable accommodations to qualified individuals with disabilities.
- Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Company Overview
Company H1B Sponsorship