Note: The job is a remote job and is open to candidates in USA. LEL Home Services Indiana and Ohio, LLC is focused on providing quality support services for individuals with disabilities. The Program Manager acts as a quality assurance liaison, ensuring that individuals receive the necessary support and care while collaborating with various stakeholders to optimize their services.
Responsibilities
- Build relationships with Individuals and understand their interests and needs; carry a caseload of at least 35 Individuals
- Assure that DSPs adhere to waiver rules and regulations; be a resource for DSPs as LEL employees and as support staff
- Connect with every Individual/family every month and visit at least quarterly
- Coordinate with IST/Individual Support Team (family members, case managers, behavior support specialists and other stakeholders)
- Assist Individuals and their family members with maximizing their waiver funds
- Provide ideas and guidance to help Individuals achieve the Good Life
- Occasionally provide direct care and support if no DSP or natural supports are immediately available
- Ensure "Blue Books" with critical information about each Individual is at their home and up to date
- Collaboratively establish Individuals' goals
- Ensure drills and assessments are completed monthly
- Work closely with the Individualized Support Team (1ST) in assessing the Individual's risks and assuring a plan
- Process quality assurance, complaint, incident and change of status reports and notify the appropriate parties with the reports
- Prepare, investigate and submit Incident Reports within 24 hours
- Ensure that each of the following are reviewed and agreed upon by the IST at each quarterly meeting:
- The appropriateness of services and alignment with the Individual's support needs to live their best life
- Risk assessments and current risk plans
- The appropriateness of ISP goals
- Progress towards ISP/PCP goals
- The appropriateness of current medication as well as compliance
- Recent and upcoming medical appointments
- Health and safety of the Individual
- The compliance of all files
- Work closely with LEL leadership to maximize supports provided to Individuals and their caretakers
- Monitor industry and local trends, advising leadership on service changes
- Participate in company leadership meetings and events
Skills
- Program Manager must have a Bachelor's degree in Human Services or related degree per state requirements
- Familiarity with FSW, CIH, Pathways, Health & Wellness Medicaid Waivers
- Satisfies all requirements under applicable law
- Experience and skills necessary to perform services listed above
- Strong interpersonal and relationship-building skills
- Customer service oriented
- A positive and pleasant attitude
- Ability to work independently and be self-motivated
- Exceptional organizational skills and close attention to detail
- Strong problem-solving skills
- Excellent written and oral communication skills
- Strong Microsoft Office experience (Outlook, Excel)
- Dependable vehicle and valid Driver's License
- Minimum of two years full-time professional work experience preferred
Benefits
- Significant employer contributions for health insurance
- Free healthcare for employee and household members (virtual) as well as some mental health support
- Dental and vision insurance
- Voluntary disability and life insurance
- 401k with employer match up to 6% of wages
- Discounts on travel, entertainment and more
- PTO + Sick time + personal holiday
- 8 paid holidays
Company Overview