Note: The job is a remote job and is open to candidates in USA. AHEAD builds platforms for digital business, helping enterprises deliver on the promise of digital transformation. They are seeking a Principal in their Intelligent Operations Advisory practice to provide strategic guidance, drive business growth, and deliver exceptional client service.
Responsibilities
- Provide strategic leadership and guidance to clients, helping them navigate and thrive in a rapidly changing business environment
- Build and maintain strong relationships with key clients, acting as a trusted advisor, and delivering exceptional client service
- Assess current landscape of observability platforms and solutions, including potential capabilities, existing consumption, gaps in coverage, licensing models, and operating models
- Provide recommendations to customers around tools for rationalization, reducing overall complexity while managing spend and enhancing capabilities and coverage
- Guide customers through the establishment of a NOC/SOC/Digital Operations Center, integrating observability platforms with IT Service Management, IT Operations Management, and Workflow Automation platforms
- Lead and manage large-scale consulting engagements, ensuring the successful delivery of high-quality outcomes leveraging observability platforms + workflow automation platforms to deliver optimal solutions within scope, budget, and timeline
- Collaborate with cross-functional teams and subject matter experts like Field CTOs, Business Process Consultants, Principal Technical Consultants, and others to develop innovative strategies and solutions for clients
- Conduct in-depth analysis and evaluation of client operations, financials, and market trends to identify opportunities for growth and improvement
- Develop and present high-impact recommendations, presentations, and reports to clients and senior leadership
- Lead organizational change management efforts in large transformational programs
- Drive business development efforts, including identifying new opportunities, cultivating relationships, and participating in proposal development
- Mentor and develop junior team members, providing guidance and support to enhance their skills and professional growth
- Stay up to date with industry trends, emerging technologies, and regulatory changes to provide thought leadership and innovative solutions to clients
- Contribute to the development of thought leadership content, including white papers, articles, and industry insights
Skills
- Bachelor's or Master's degree in a relevant field, such as business, engineering, finance, or management
- A minimum of 15 years of experience in management consulting, technology consulting, industry, or a related field, with a focus on delivering strategic and transformative solutions to clients
- Strong industry knowledge and expertise in specific sectors, such as healthcare, financial services, technology, or manufacturing
- Strong understanding of the ServiceNow ecosystem, its adjacent technologies, and how it applies to strategic goals and objectives of customers
- Strong understanding of the observability ecosystem and markets, including capabilities, licensing, and best practices for Dynatrace, DataDog, LogicMonitor, Splunk, Qualys, or others
- Strong understanding of automation capabilities, such as Harness, Terraform, Ansible, or others
- Proven leadership abilities, with the capacity to lead and motivate teams towards achieving project goals
- Exceptional communication and presentation skills, with the ability to convey complex concepts and ideas clearly and persuasively
- Strong analytical and problem-solving skills, with the ability to think critically and develop innovative strategies
- Demonstrated business development skills, with a successful track record in identifying and pursuing new opportunities
- Strong client relationship management skills, with the ability to build trust, understand client needs, and deliver value-added solutions
- Willingness to travel to client sites as required
Benefits
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits
Company Overview
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