[Remote] Practice Sales Lead: Financial Services

Note: The job is a remote job and is open to candidates in USA. Infovista is a global leader helping operators and enterprises navigate network complexity through innovative solutions. They are seeking a Senior Financial Services Lead to drive the commercial success of their CX Intelligence & Risk Assurance platform within the BFSI sector, focusing on developing sales strategies and fostering client relationships.

Responsibilities

• Develop and implement overlay sales strategies to complement primary sales initiatives and enhance overall revenue
• Identify and target potential clients within the financial services industry to expand the customer base
• Collaborate with marketing and product teams to align sales campaigns with product offerings and market demands
• Maintain and nurture relationships with existing clients to ensure satisfaction and encourage repeat business
• Conduct product presentations and demonstrations to prospective clients, tailoring solutions to their specific needs
• Analyze market trends and competitor activities to identify new sales opportunities and adjust strategies accordingly
• Prepare and deliver regular sales reports and forecasts to senior management, highlighting progress and areas for improvement
• Define and articulate Infovista’s differentiated BFSI CX narrative, positioning the company at the intersection of customer experience, operational risk, and AI-driven interactions
• Shape high-value use cases that resonate with financial institutions, including fraud validation, authentication journey reliability, and AI agent safety within banking customer interactions
• Translate these capabilities into compelling C-level messaging, enabling effective engagement with senior stakeholders such as CTO, CIO, and CX leaders
• Directly support top strategic deals where vertical expertise is critical, while developing repeatable go-to-market plays that can be scaled across regions and accounts to consistently drive revenue growth in the financial services segment
• Translate customer challenges into concrete, solution-driven constructs, such as journey validation use cases and risk exposure scenarios that highlight business impact
• Collaborate closely with Product and Sales Engineering teams to co-design tailored solutions, while driving multi-stakeholder deal alignment, ensuring successful deal progression and closure
• Act as the primary voice of BFSI customers within the organization, bringing deep industry insight into internal decision-making

Skills

• Proven experience in sales or infrastructure consultancy within the financial services industry, preferably in an overlay sales capacity
• Strong understanding of CX software products, technologies, and market dynamics
• Excellent communication, negotiation, and interpersonal skills
• Ability to work collaboratively in a cross-functional team environment
• Demonstrated track record of meeting or exceeding sales targets
• Proficient in CRM software and sales analytics tools to manage customer relations and sales data effectively
• Bachelor's degree in business, Marketing, Computer Science, or a related field
• Deep understanding of: Fraud & identity workflows (ATO, authentication, risk signals)
• Deep understanding of: Contact center ecosystems (Genesys, NICE, Amazon Connect)
• Deep understanding of: AI-assisted servicing & LLM risks (hallucination, prompt control)
• Deep understanding of: Regulatory environments (PSD2, AML, compliance, auditability)
• Deep understanding of: Customer journey breakdowns across channels

Benefits

• Flexible workplaces - adaptable work schedules, workspaces and locations
• Inclusive culture - everyone’s voice matter.
• Sustainability - environmental, social & governance programs (ESG Group)
• Innovative environment - shape the future of next gen networks.
• Competitive compensation & benefits plans
• Career development plans
• All employees complete mandatory IT security training and receive ongoing updates to stay ahead of cyber threats.

Company Overview

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