Note: The job is a remote job and is open to candidates in USA. Digital Science is a pioneering technology company advancing the research ecosystem. They are seeking a People Operations Specialist to drive operational and administrative excellence in the People, Culture, and Organisation department, focusing on optimizing people systems and enhancing service delivery.
Responsibilities
- Provide expert administrative support across the full employee lifecycle globally — including onboarding (I-9 verification), employment changes, absences, benefits, and offboarding
- Process bi-weekly US payroll and support monthly payroll in European and Australian markets; maintain accurate colleague data across the HRIS in compliance with local labour laws
- Serve as the primary contact for colleague and manager enquiries on people policies, procedures, and HRIS; monitor the ticketing system to ensure requests are triaged, actioned, and resolved to SLA
- Maintain the internal people knowledge base and coordinate ISO audit preparation, including record-keeping, stakeholder liaison, and compliance documentation management
- Act as first-line support for HRIS enquiries, providing basic training and resolving routine issues; assist in creating standard reports and maintaining documentation of procedures, settings, and workflows
- Identify automation and process improvement opportunities; support system upgrades, integrations, and new implementations to meet Digital Science's operational needs
- Investigate and resolve people operations issues by applying established policies and controls; coordinate with employees, managers, People Partners, and vendors to enable timely resolution
- Identify recurring issues, data inconsistencies, or process gaps and contribute recommendations for improvement
- Regularly identify and implement ways of working improvements; act as a bridge between the people team and the business to drive automation, simplification, and process efficiency
- Use people data and HR analytics to identify trends, surface risks, and inform priorities; contribute to regular reporting on people metrics and advocate for the employee experience using lifecycle and pulse survey insights
- Invest in personal and professional growth, engage in cross-functional knowledge sharing, and foster a collaborative, innovative team environment
Skills
- Proven experience resolving complex HR challenges in a dynamic environment, including supporting organisational change from an operational and execution standpoint
- Strong analytical skills with the ability to use HR data to drive reporting and improvements; experience with ticketing systems, document management, or compliance processes
- Proficient in Google Workspace; excellent written and verbal communication skills; comfortable learning new tools quickly
- Experience with Trinet or similar co-employment platforms; HiBob experience a plus
Company Overview