Note: The job is a remote job and is open to candidates in USA. Firstsource is a company focused on providing customer service solutions, and they are seeking a Patient Financial Recovery Specialist. The role involves assisting hospital patients with their accounts, managing payment options, processing payments, and ensuring accurate account information while adhering to company policies.
Responsibilities
- Respond to incoming patient calls and initiate outbound calls to patients using our automated dialing system
- Aid patients in managing their accounts, which includes arranging payment options for outstanding balances
- Process credit card payments efficiently over the phone
- Identify and gather updated insurance information
- Investigate "Explanation of Benefits" from insurance providers to understand payment details and discrepancies
- Evaluate patients for charity eligibility, address general inquiries, and resolve account-related issues and concerns
- Seamlessly navigate multiple patient account systems and payment platforms
- Maintain precise and current information in account notes within the relevant systems
- Consistently achieve designated collection and productivity objectives as assigned by management
- Uphold strict confidentiality when handling account information
- Adhere to the established policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
- Actively engage in the Corporate Compliance Program and maintain a vigilant awareness of its guidelines
- Ensure a confidential and well-organized remote work area
- Provide assistance with other projects as directed by management
Skills
- High School Diploma or equivalent required
- Proficiency in effective communication with patients, colleagues, and management, whether in-person or via remote virtual chat platforms
- Consistently maintain a courteous and professional demeanor
- Self-discipline to stay focused and productive with minimal supervision
- Exhibit initiative and creativity in fulfilling job responsibilities
- Skillfully prioritize multiple tasks through time management and organizational abilities
- Possess a strong command of PC operations and the capacity to type at a rate of 30-40 words per minute
- Prefer previous experience with providing customer service and work within a call center environment
- Prefer previous experience with the medical billing process
Company Overview
Firstsource provides BPO solutions to organizations in banking, healthcare, telecoms, and media. It was founded in 2000, and is headquartered in Louisville, Kentucky, USA, with a workforce of 10001+ employees. Its website is http://www.firstsource.com.