Note: The job is a remote job and is open to candidates in USA. Amber is building the global infrastructure for student housing, helping 80M+ students find and book long-term accommodation near universities. The Operations Associate role involves performing outbound sales activities, maintaining communication with leads, and ensuring a smooth sales cycle for student bookings.
Responsibilities
- Perform outbound sales activities for booking students or other assigned user group for their accommodation for short term or long term stay
- Act as an aggregator between the property managements and the students
- Create an excellent rapport with the assigned demographic to ensure smooth sales cycle
- Maintain a solid conversion rate
- Perform various tasks related to completing bookings during all the times
- Constantly communicate with the assigned leads via WA, Email and other integrated tools on CRM
- Exhibit great customer service and be a part of a high performing team to achieve QoQ and YoY growth collectively
- Ability to perform under pressure and self-motivated to complete assigned targets within a stipulated time
Skills
- Excellent verbal and written communication skills in neutral English
- Active listening skills
- Good time management and planning skills
- Objection handling skills
- Strategic prospecting skills
- Negotiation skills
- Good call closing techniques
- Proficiency in CRM or other similar softwares
- Working in the UK Shift - rotational between the available UK shifts. (Non Negotiable)
- Education level - Graduate
- Minimum 60% required in academics
- Experience - 0 to 3 years
- Experience in tele sales or similar background will be a plus
- Preferred industry experience in real estate, hospitality, business development or customer service
- Understanding of the UK market in terms of geography and demographics will be a plus
Benefits
- Stable career growth
- Amazing work culture (trust us when we say this!)
- Employee wellbeing policies (at the best standard)
Company Overview
amber is a leading global student housing platform that helps students find verified accommodation across the UK, USA, Australia, Europe, and beyond — all in just a few clicks. It was founded in 2016, and is headquartered in Pune, Maharashtra, IND, with a workforce of 501-1000 employees. Its website is https://amberstudent.com.