About Workwarp – Pioneering Cloud Innovation in the Telecom Industry
At Workwarp, we are transforming the way telecom services are delivered, powered by cutting‑edge cloud technologies. As a rapidly growing, globally distributed organization, we have built a reputation for delivering resilient, secure, and high‑performance solutions that keep millions of customers connected every day. Our culture blends the agility of a startup with the stability of an established enterprise, encouraging bold ideas, continuous learning, and a deep commitment to customer satisfaction. Join us and become part of a team that shapes the future of telecommunications while enjoying the flexibility of a fully remote, night‑shift role.
Why This Role Is a Game‑Changer for Your Career
Working as a Remote Night‑Shift Cloud DevOps Support Engineer will place you at the heart of our cloud operations, where you’ll directly influence the reliability, scalability, and security of mission‑critical telecom platforms. You’ll collaborate with world‑class engineers, product managers, and developers, gaining exposure to both Amazon Web Services (AWS) and Microsoft Azure at enterprise scale. This position offers a unique blend of hands‑on technical challenges, strategic problem solving, and continuous professional development—all while you work from the comfort of your own home during night hours, aligning with your lifestyle preferences.
Key Responsibilities – What You’ll Own Every Day
- Cloud Infrastructure Stewardship: Design, configure, and continuously optimize AWS and Azure environments to ensure maximum performance, availability, and cost efficiency for telecom services.
- Proactive Monitoring & Incident Management: Leverage industry‑leading monitoring tools (e.g., CloudWatch, Azure Monitor, Datadog, New Relic) to detect anomalies, troubleshoot root causes, and resolve incidents before they impact customers.
- Collaboration with Development & Product Teams: Serve as the primary technical liaison for cloud‑related queries, providing guidance on architecture, deployment pipelines, and best practices.
- Security & Compliance Enforcement: Implement and uphold cloud security policies, manage IAM roles and permissions, conduct vulnerability assessments, and ensure alignment with telecom‑specific regulatory standards.
- DNS Administration: Maintain internal DNS zones in Active Directory and Amazon Route 53, processing change requests swiftly and accurately.
- Container Orchestration Support: Oversee production‑grade Kubernetes clusters, manage Helm charts, and troubleshoot container‑related incidents.
- Escalation Point of Contact: Act as the escalation owner for complex platform issues, coordinating with AWS Enterprise Support and Azure Premier Services to secure permanent fixes.
- Continuous Improvement & Automation: Identify repetitive manual tasks and develop automated solutions using Infrastructure‑as‑Code (IaC) tools such as Terraform, CloudFormation, or Azure Bicep.
- On‑Call Rotation: Participate in a structured, night‑shift on‑call schedule, providing rapid response to high‑severity events and ensuring 24/7 coverage for global customers.
- Technology Radar & Innovation: Stay ahead of emerging cloud trends, evaluate new services, and recommend adoption strategies that drive operational excellence.
Essential Qualifications – The Foundations of Success
- Education: Bachelor’s degree in Computer Science, Electrical Engineering, Information Technology, or a related discipline.
- Cloud Experience: Minimum 8 years of hands‑on experience supporting production cloud environments, with a deep understanding of both AWS and Azure services.
- Security & DNS Expertise: At least 5 years managing cloud security frameworks, IAM policies, and DNS infrastructures (Active Directory, Route 53).
- Monitoring Proficiency: Proven track record using cloud‑native and third‑party monitoring platforms for performance tuning and incident remediation.
- Operating Systems: Strong command of Linux (Red Hat, Ubuntu) and Windows Server environments.
- Communication Skills: Excellent verbal and written abilities, capable of translating complex technical concepts to non‑technical stakeholders.
- Customer‑Centric Mindset: Demonstrated dedication to delivering solutions that prioritize end‑user experience and satisfaction.
Preferred Qualifications – What Will Set You Apart
- 5+ years managing production‑grade Kubernetes clusters, including upgrades, scaling, and networking.
- Hands‑on experience with Google Cloud Platform (GCP) and the ability to integrate multi‑cloud solutions.
- Professional certifications such as AWS Certified Solutions Architect – Professional, Azure Administrator Associate, or Google Cloud Professional Engineer.
- Familiarity with automation and CI/CD tools (Jenkins, GitHub Actions, Azure DevOps, Argo CD).
- Experience scripting in Python, Bash, or PowerShell for task automation.
- Knowledge of Terraform, CloudFormation, or Azure Resource Manager templates for Infrastructure‑as‑Code.
- Previous work in the telecom domain, understanding of carrier‑grade network requirements, and exposure to telecom‑specific compliance frameworks (e.g., ETSI, ISO 27001).
Core Skills & Competencies – The DNA of a Top Performer
- Analytical Thinking: Ability to dissect complex system behaviors, identify patterns, and develop data‑driven solutions.
- Problem‑Solving Agility: Quick decision‑making under pressure, especially during high‑severity incidents.
- Collaboration: Comfortable working across geographically dispersed teams, fostering knowledge sharing and collective ownership.
- Continuous Learning: Passion for staying current with cloud service updates, industry standards, and emerging technologies.
- Process Orientation: Strong inclination toward documenting procedures, creating runbooks, and improving operational workflows.
- Adaptability: Thrives in a dynamic environment where priorities shift as business needs evolve.
Career Growth & Learning Opportunities
Workwarp invests heavily in the professional development of its engineers. As a Cloud DevOps Support Engineer, you will have access to:
- Comprehensive training budgets for certifications, conferences, and online courses.
- Mentorship programs pairing you with senior architects and industry veterans.
- Opportunities to lead cross‑functional projects, such as cloud migration initiatives or automation pilots.
- Clear promotion pathways from Engineer I → Engineer II → Senior Engineer → Cloud Architecture Lead.
- Exposure to cutting‑edge telecom use cases like 5G core network virtualization, edge computing, and IoT platform scaling.
Work Environment & Company Culture
We understand that remote work demands a supportive, inclusive culture. At Workwarp you will experience:
- Flexibility: 100 % remote arrangement with a night‑shift schedule that aligns with your personal rhythm.
- Team Cohesion: Regular virtual coffee chats, weekly stand‑ups, and quarterly virtual hackathons to keep the team connected.
- Well‑Being Benefits: Access to mental‑health resources, ergonomic home‑office allowances, and wellness stipends.
- Diversity & Inclusion: A commitment to building a workforce that reflects a broad range of perspectives, backgrounds, and experiences.
- Transparent Leadership: Open communication channels with senior leadership, providing visibility into company strategy and performance.
Compensation, Perks & Benefits
We offer a competitive compensation package that reflects your expertise and the critical nature of this role. While exact figures are tailored to market conditions and experience, you can expect:
- A base salary positioned at or above industry benchmarks for senior cloud engineers.
- Performance‑based bonuses tied to individual and company objectives.
- Equity participation options, allowing you to share in the company’s long‑term success.
- Comprehensive health, dental, and vision insurance plans for you and your dependents.
- Generous paid time off (PTO) and holiday calendar, ensuring work‑life balance.
- Retirement savings plans with company matching contributions.
- Professional development allowance for certifications, conferences, and training.
- Home‑office stipend to equip your remote workspace with ergonomic furniture and high‑speed internet.
How to Apply – Take the Next Step Toward Your Future
If you are ready to bring your cloud expertise to a dynamic telecom environment, thrive in a night‑shift remote setting, and make a tangible impact on millions of customers worldwide, we want to hear from you. Submit your updated resume, a concise cover letter highlighting your most relevant experience, and any pertinent certifications through the application portal.
Your Future Starts Here
Don’t miss this opportunity to join a forward‑thinking company that values innovation, collaboration, and personal growth. Apply today and embark on a rewarding career path with Workwarp.
Apply Now