[Remote] NationalLink Reviewer, Quality Assurance

Note: The job is a remote job and is open to candidates in USA. ServiceLink is seeking a NationalLink Reviewer for Quality Assurance. The role involves performing administrative reviews of valuation products in compliance with regulatory and industry standards, while ensuring timely resolution of client issues.

Responsibilities

• Ensure that all steps of the QA Valuation process are completed accurately and within the required SLA (Service Level Agreement) timeframes
• Meet personal and departmental productivity and quality goals/metrics
• Interpret and implement Quality Assurance policies and procedures for Valuation products
• Apply knowledge of appraisal industry guidelines as products so that valuation quality meets defined standards
• Gain necessary documentation from the Appraisal vendor to ensure supportable and accurate valuation reporting
• Maintain compliance with State and Industry regulations including Appraisal Independence
• Monitor, track and consistently respond to client and vendor inquiries
• Ensure appropriate escalation paths are followed
• Communicate daily with QA Team Lead and Appraisal Operations Director on department operation protocols
• Attend departmental meetings as required
• Maintain a positive, professional business relationship with vendors, clients and internal staff
• All other duties as assigned

Skills

• Bachelor's or Associate's Degree from an accredited institute
• Attention to detail
• Strong customer service and communication skills
• Ability to read operational reports and workflows
• Knowledge of personal computer operation, including use of Microsoft Outlook, Word and Excel
• Prior experience as a mortgage underwriter or experience with Valuations/appraisal administrative review strongly preferred
• Good working knowledge of standard appraisal practices and procedures including USPAP strongly preferred
• Knowledge of valuations office processes, procedures and technology

Company Overview

Company H1B Sponsorship