Note: The job is a remote job and is open to candidates in USA. Eaton’s Critical Power Solutions Service Division is seeking a National Operations Coordinator – Field Service Onboarding Specialist to join their team. This role is responsible for executing and supporting all onboarding activities for CPS Field Service technicians across the United States, ensuring a seamless and high-quality onboarding experience.
Responsibilities
- Manage and execute end-to-end onboarding processes for CPS Field Service new hires at a national level
- Coordinate all onboarding logistics to ensure new employees are fully equipped and operational from day one
- Partner with Field Service personnel, leadership, and external partners to facilitate a smooth onboarding experience
- Coordinate and oversee assignment of company vehicles, including ordering, transfers, and rental arrangements when required
- Arrange procurement and setup of laptops, mobile devices, and other required technology
- Ensure timely distribution of personal protective equipment (PPE) and technical toolkits
- Facilitate setup of all required system access, including but not limited to Salesforce, SAP, Power Apps, Outlook, and other business-critical platforms
- Serve as the primary point of contact for new hires regarding IT-related onboarding issues and tickets
- Monitor and follow through on system access requests to ensure completion within required timelines
- Coordinate travel arrangements for training, including flights, hotel accommodations, and transportation, as needed
- Collaborate with Field Service management to align onboarding schedules and training requirements
- Adhere to and enforce all National Operations team processes, procedures, and standards
- Maintain accurate records and tracking of onboarding activities and deliverables
- Support continuous improvement initiatives to enhance onboarding efficiency and effectiveness
- Provide consistent communication and status updates to stakeholders throughout the onboarding process
Skills
- Bachelor's Degree or pursuing a Bachelor's Degree from an accredited institution, with anticipated graduation date no later than 12/31/2027
- Minimum of three (3) years experience of administrative, operations, onboarding coordination, field service support or related role
- Must be legally authorized to work in the United States without company sponsorship, now or in the future
- This is a remote role; no relocation benefit is being offered for this position
- Experience working with SalesForce and SAP
- Self-starter and motivator
- Proven/Strong written and oral communication skills
- Strong time management skills
- Attentive to details, and focus on customer satisfaction
- Independent judgment is required to plan, prioritize and organize diversified workload
- Ability to handle change in a fast-paced environment
- Administrative skills including proficiency with Microsoft applications (PowerPoint, Outlook, Word, and Excel)
- Ability to multi-task, prioritize and complete requests and assignments in a timely manner
Benefits
- Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.
- Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
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