Note: The job is a remote job and is open to candidates in USA. Harrington Process Solutions is a leading distributor of fluid process products and solutions for industrial applications. They are seeking a National Accounts Inside Sales Representative to manage and grow a portfolio of national customers, ensuring exceptional service and collaboration with various teams to drive growth.
Responsibilities
- Serve as the primary point of contact for customers within your assigned national account portfolio
- Build relationships by understanding customer needs, offering product recommendations, and ensuring timely and accurate order processing
- Provide technical support and product information using company tools and resources
- Prepare and respond to customer requests for quotes, pricing, and availability — gathering data from suppliers, order entry systems, and internal teams
- Review large or complex quotes with the Outside Sales team and Director of Marketing when thresholds are exceeded
- Coordinate with warehouse and logistics personnel to ensure on-time, cost-effective delivery of customer orders
- Manage returns, credits, and supplier claims in accordance with company policy
- Conduct outbound sales calls using National Account “no sale” reports to generate additional business
- Maintain accurate customer and pricing records in CRM and ERP systems
- Partner with Credit/Collections teams to resolve customer account issues and ensure smooth billing and payment processes
Skills
- Proven experience in inside sales or account management, preferably within industrial distribution, pool systems, or fluid handling industries
- Strong communication and relationship-building skills
- Detail-oriented with solid organizational and follow-up abilities
- Ability to work effectively in a fast-paced, collaborative environment
- Proficiency in ERP systems and Microsoft Office (Excel, Outlook, Word)
- A customer-first mindset — focused on responsiveness, accuracy, and partnership
- Experience with CRM tools preferred
Benefits
- Medical Plans: Choose from HDHP/HSA (with monthly company contributions) or a PPO option.
- Spousal HRA: SIHRA covers 100% of eligible expenses up to $9,400 per individual or $18,800 per family each calendar year.
- FSAs: Flexible spending options for health and dependent care expenses.
- Dental: Comprehensive, including orthodontic care for both children and adults
- Vision: Includes discounts on Lasik.
- Telehealth & Concierge: 24/7 healthcare access with prescription services for enrolled members.
- Life Insurance and AD&D: Company paid life and AD&D coverage
- Long Term Disability: Company paid LTD program
- Optional Coverages: Short term disability, voluntary pet care, identity protection, voluntary life insurance with optional dependent coverage, plus supplemental critical illness, accident, and hospital indemnity.
- Employee Assistance Program: Professional support for employees during critical times.
- Disability: Options for both short- and long-term coverage.
- 401(K) & Roth: 100% company match on the first 3%, plus 0.5 match on the 4th and 5th%
- Paid Time Off: Start with 3 weeks, with the potential to accrue up to 5 weeks per year.
- Holidays: 7 paid holidays, including the day after Thanksgiving.
- Additional Leave: Coverage for jury duty, witness duty, and bereavement leave.
Company Overview
Company H1B Sponsorship