Note: The job is a remote job and is open to candidates in USA. TestEquity LLC is seeking a Strategic Account Director responsible for building and maintaining long-term relationships with high-value clients. The role involves managing strategic accounts, driving revenue growth, and ensuring exceptional customer experiences throughout the account lifecycle.
Responsibilities
- Own and manage a portfolio of named strategic accounts with a focus on retention, expansion, and long-term partnership growth
- Develop and execute account plans aligned to customer goals, business priorities, and revenue targets
- Serve as the primary point of contact and escalation for strategic clients
- Build strong relationships with executive-level stakeholders and key decision-makers
- Act as a trusted advisor by deeply understanding customer business models, challenges, and industry trends
- Lead regular business reviews (QBRs/EBRs) and strategic planning sessions with clients
- Identify expansion opportunities including upsell, cross-sell, and renewals
- Partner with Sales, Customer Success, Product, and Operations teams to drive account growth
- Forecast revenue and account health accurately within CRM systems
- Coordinate internal teams to ensure successful delivery, onboarding, and ongoing account support
- Advocate for customer needs internally to influence product improvements and service enhancements
- Ensure alignment across departments to deliver a seamless customer experience
- Track account performance metrics including revenue, retention, satisfaction, and engagement
- Maintain accurate account documentation, forecasts, and pipeline activity
- Provide insights and recommendations to leadership based on customer feedback and account data
- Directly and indirectly responsible for product quality
- Other duties as assigned
Skills
- Bachelor's degree in Business, Marketing, or related field (or equivalent experience)
- 5+ years of experience in strategic account management, enterprise sales, or customer success
- Proven experience managing large, complex, or enterprise-level accounts
- Strong consultative selling and relationship-building skills
- Ability to influence and communicate effectively with executive stakeholders
- Experience working cross-functionally in a fast-paced environment
- Proficiency with CRM tools (Salesforce or similar)
- Experience in [industry: manufacturing, SaaS, logistics, healthcare, etc.]
- Working knowledge in test & measurement solutions and applications
- Experience managing multi-year contracts or high ARR accounts
- Strong analytical, negotiation, and presentation skills
- Strategic thinking and business acumen
- Executive presence and communication
- Customer-centric mindset
- Problem-solving and decision-making
- Accountability and ownership
Company Overview
TestEquity is one of the industry’s largest authorized distributors of test & measurement solutions & production supplies. It was founded in 1971, and is headquartered in Moorpark, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.testequity.com/.