Note: The job is a remote job and is open to candidates in USA. Health Federation of Philadelphia is dedicated to promoting community health through integrated services. They are seeking a Narrative Content Manager who will lead storytelling and content creation to effectively communicate critical issues related to home-based child care, while managing relationships with providers and ensuring content aligns with organizational values.
Responsibilities
- Own the monthly newsletter from planning through distribution, including at least one original blog post per issue, and curating relevant content and materials from the field
- Produce approximately 2-3 blog posts per month and at least one policy-facing written product per month, such as an op-ed, policy position statement, or policy brief
- Write across formats, including policy briefs, one-pagers, and summaries tied to events and convenings
- Translate provider stories, story bank materials, and Insight Panel findings into policy position statements, op-eds, policy briefs, and other written products that represent Home Grown’s perspective and support its policy influence
- Shape written outputs from convenings, including summaries, policy recommendation write-ups, and policy-facing briefs that synthesize what was learned and position Home Grown's perspective for external audiences
- Collaborate with Director and team to set and maintain the editorial calendar as a strategic planning tool, connecting content to organizational priorities, field moments, policy developments, and provider insights
- Ensure all content reflects Home Grown's voice, values, and communications style guide expectations across formats and languages
- Direct and manage consultant writers, including determining scope, setting expectations, providing editorial direction, and holding contributors accountable to Home Grown’s quality and style standards
- Stay informed about policy developments relevant to home-based child care and apply that awareness to content planning and policy writing priorities
- When able, ensure alignment between English and Spanish content, including appropriate terminology, tone, and cultural framing. Work with translators and bilingual colleagues to catch gaps before publication
- Own Home Grown's story bank: the central repository for provider interviews, transcripts, recordings, quotes, photos, and related materials
- Conduct at least two provider interviews per month, managing all aspects of the process including scheduling, consent, coordination, and relationship handoff once a provider has been identified by a colleague
- Make decisions about when to outsource interviews based on capacity and context, and manage external interviewers accordingly
- Ensure the story bank is organized, current, and actively used to inform both content and policy writing across teams
- Draw on story bank materials deliberately when developing policy-facing products, as evidenced by provider voice appearing in policy writing and not only in feature content
- Manage ongoing relationships with providers, policymakers, field partners and key sources with the consistency and care that sustains trust over time
- Serve as a front-line representative of Home Grown with external stakeholders, exercising the judgment to do so in ways consistent with organizational values and positions
- Lead and facilitate the monthly provider Insight Panel, a structured recurring conversation designed to surface experiences, priorities, and perspectives and ensure findings inform content development and policy writing
- Facilitate with attention to group dynamics, power, and values while creating conditions where providers feel heard, respected, and able to contribute fully, including across language backgrounds
- Translate panel discussions into content and policy strategy inputs, and share relevant themes across the team
- Lead content strategy for relevant events and convenings, including determining what outputs are needed, identifying and coordinating interview opportunities, and ensuring each gathering produces usable written material
- Serve as the primary author and content owner for Home Grown's written materials, generating source content that the broader team adapts, formats, and distributes
- Partner with the Digital and Social Media Content Manager and Director of Narrative Strategy to align content with organizational communications strategies and distribution plans
- Advise internal and external partners on approaches to assure alignment with Home Grown brand standards and narrative aims
- Identify when a piece of content would be strengthened by a graphic, video, or other format, and communicate that clearly so colleagues can execute production
- Coordinate timing on content releases with the broader narrative and Home Grown team
- Use tools such as Mailchimp and Meltwater to support communications planning and content tracking
- Contribute to a collaborative team environment grounded in trust, respect, and shared purpose
- Uphold Home Grown's commitment to centering the experiences and perspectives of home-based child care providers in all aspects of the work
- Approach storytelling, facilitation, and communications with cultural humility, sensitivity, and care
- Model Home Grown's values in how the work gets done, including how provider voice is centered, how feedback is given and received, and how the team shows up in external spaces
- Demonstrate reliability, flexibility, and accountability in carrying out responsibilities and working with colleagues
Skills
- Bachelor's degree or equivalent experience in journalism, communications, public relations, marketing, English or a related field
- 5 or more years of professional experience in writing, content development, communications, or policy writing, with a portfolio that demonstrates range, quality, and consistent output across formats
- Demonstrated ability to write policy-facing content, including position statements, op-eds, and policy briefs, grounded in evidence and accessible to many audiences
- Experience representing an organization externally across diverse stakeholder groups
- Experience translating provider voice, interview material, or community-sourced insight into written work that informs, persuades, or moves audiences to action
- Demonstrated experience conducting interviews and translating conversations into compelling, accurate content across formats
- Strong relationship management skills, including the ability to build and sustain trust with providers, partners, and key sources over time
- Facilitation skills, including the ability to hold structured group conversations, navigate difficult dynamics, manage conflict, and create values-based spaces that center provider voice and do no harm
- Experience providing editorial direction and holding others accountable to quality standards
- Strong editorial judgment to know what a piece needs, when a format serves the story, and when work is ready to publish
- Demonstrated ability to work independently with significant ownership over a body of work, while also contributing to a collaborative team
- Bilingual proficiency in Spanish (written and spoken) preferred, with demonstrated ability to ensure quality and consistency across English and Spanish content
- Working knowledge of early childhood policy, home-based child care, or adjacent fields strongly preferred
- Familiarity with digital communications tools such as Mailchimp, Canva, and Meltwater, or similar platforms
Benefits
- Medical with vision benefits
- Dental insurance
- Flexible spending accounts
- Life with AD&D insurance
- Short- and long-term disability insurance
- 403(b) Retirement Plan, with a company contribution
- Paid time off including vacation, sick, personal and holiday
- Employee Assistance Program
- For applicants living outside the Pennsylvania/Delaware/New Jersey tri-state area, full-time employment through a Professional Employment Organization with a comparable benefits package may be considered.
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