Note: The job is a remote job and is open to candidates in USA. SeedTrust Escrow is a leading technology-enabled escrow fund manager for egg donation and surrogacy, seeking a Mandarin-Speaking Escrow Administrator. This role is crucial in providing exceptional customer service and supporting the escrow department to ensure seamless operations and a positive client experience.
Responsibilities
- Serve as the welcoming face and voice of SeedTrust, providing exceptional customer service to all clients
- Act as a trusted advocate for our clients, addressing their inquiries, questions, and concerns
- Respond to and address all customer service inquiries promptly, providing clear and accurate information to ensure a positive client experience
- Generate detailed reports for clients, intended parents, and surrogates as required, ensuring accuracy and clarity for all parties involved
- Resolve matters promptly and ensure clients feel valued and supported during all phases of their journey
- Create new surrogacy escrow accounts for intended parents and surrogates
- Help clients become proficient with our system by guiding them through account setup, portal navigation, and connecting with the escrow team
- Assist in email inbox maintenance and delegating tasks across team members
Skills
- Exceptional organizational skills and attention to detail
- Can inspire and motivate your team members
- Comfortable giving and receiving feedback
- Adapt to changing priorities and work effectively in a fast-paced environment
- Excel in delivering outstanding customer service
Benefits
- Medical
- Dental
- Vision benefits
- Life insurance
- 401k
- Unlimited Paid Time Off
Company Overview
SeedTrust Escrow is an online escrow fund management platform for surrogacy and egg donation. It was founded in 2015, and is headquartered in West Palm Beach, Florida, USA, with a workforce of 51-200 employees. Its website is https://www.seedtrustescrow.com.